Sky broadband (slow)

penrhyn

OK, under ideal conditions the best you could hope for with a 58db line is somewhere between 3 to 4 Mbps.
Your router is syncing at its default noise margin which is around 7db.

How is your router connected?
You could try connecting to the test socket behind the master faceplate i.e.



Also do a quiet line test. Dial 17070 and select option 2.

salthepal

Ours is slow too. We don't have a master socket. Can we get one installed to improve speed? Sorry to hijack the thread!
Our previous isp gave us 5.4 meg but our new Sky is 0.5 meg!

macman

You can, but it will cost you £130 unless there is a fault on the first incoming socket, which BT OR will designate as the master for billing purposes.
If your speed has dropped that much (and you weren't previously on VM cable) the some other factor is at play, so post your router stats. If no master, test using ethernet (not wireless) from the first socket.
Have you checked your filters are good and in place on all active extensions?

salthepal

Thanks for your prompt reply. Don't know if you can make sense of these stats! We were not previously on VM Cable by the way.


Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 195804 234370 0 87 100 45:19:27
LAN Up 274345 216194 0 1154 198 45:20:24
WLAN Up 24262 5826 0 0 0 45:20:02

ADSL Link Downstream Upstream
Connection Speed 511 kbps 415 kbps

Line Attenuation 22.0 dB 13.2 dB
Noise Margin 19.4 dB 17.7 dB

penrhyn

salthepal wrote: »

Thanks for your prompt reply. Don't know if you can make sense of these stats! We were not previously on VM Cable by the way.


Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 195804 234370 0 87 100 45:19:27
LAN Up 274345 216194 0 1154 198 45:20:24
WLAN Up 24262 5826 0 0 0 45:20:02

ADSL Link Downstream Upstream
Connection Speed 511 kbps 415 kbps

Line Attenuation 22.0 dB 13.2 dB
Noise Margin 19.4 dB 17.7 dB

Disconnect everything from all your phone sockets.

Just plug in the router via a microfilter and repost your stats.
If no improvement ring Sky, with your line ( 22db), you should be getting around 16 Mbps, unless you on the awful Sky connect where the max is 8Mbps.

macman

Are you sure there is no noise on the line?
Dial 17070, select option 2, quiet line test.

chanz4

if you are confident at electronics its really easy to fit a master socket, the speed issue is normaly an exchange load issue rather than sockets though

penrhyn

chanz4 wrote: »

if you are confident at electronics its really easy to fit a master socket, the speed issue is normaly an exchange load issue rather than sockets though

No. Most problems are caused by internal wiring issues.
There are two 'speed' issues, the synchronisation speed between the router and the exchange, and the maximum data transfer rate that the user achieves.
The above problem is most likely to be the former.

salthepal

Macman, there is no noise on the line.

Penrhyn, here are the stats with everything unplugged from our other sockets.

Router Statistics

System Up Time: 90:01:07
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp TimeWANMER3362283985540919490:00:10LANUp5704424406990710290990:01:07WLANUp429771079200090:00:45ADSL LinkDownstreamUpstreamConnection Speed511 kbps415 kbpsLine Attenuation22.0 dB13.2 dBNoise Margin17.8 dB17.1 dB Poll Interval: (secs, at least 3s)

Thank you and Happy New Year.

penrhyn

You need to ring Sky and get them to increase the speed of your connection.
They will be able to see your stats from their end, and you have done everything you can at your end.