Primus Saver Beware

mcbindy

Speaking from experience, the email option is not necessarily going to get your answer as quickly as you would like.

Contact the call centre and ask to speak with one of the managers.

they are a company that depend on word of mouth in order to bring on new business, so pretty sure they will be refunding you of any money which is due to yourself.

Make sure they understand your situation and you will get all fixed in no time.

As for your phone, you can dial 1280 to go back to BT or their old pre fix code of 1457 which will route you through them but not get the free calls.

Hope this helps

ccit33

Well here's the latest:

Back from holiday.

I got no reply to my email.

I called Primus at 4.00 pm Today (from work)

Excuse no 4: Have I changed to another carrier as my number has "fallen off" their system ?

I then asked to speak to Christine the Operations Manager. I spend 20 minutes on hold before hanging up.

I call back agian and ask for Christine again who is unavailable. I ask for Syed. I wait another 10 minutes on hold before putting the phone down and trying a third time.

I speak to Syed, a very pleasent and helpful chap:

Excuse 5. "Energis who register the numbers have had a problem with my phone number, but don't worry it has been sorted out."

I get home, try my phone and I STILL CANT MAKE AN OUTGOING CALLS through Primus.

Thanks to the posts on this thread I can successfully make an outgoing call over BT by dialing 1280.

Many of the Primus evenangilists will disagree, but as you can see from this case PRIMUS offer no service and no help. Its coming up to 6 months and I still cant access the service I registered for.

Any suggestions for an alternative service provider.

myself321

Madasafish £9.99 a month line rental including evening and weekend calls , can not over ride though, see https://www.madasafish.com

billsavings

myself321 wrote: »

Madasafish £9.99 a month line rental including evening and weekend calls , can not over ride though, see https://www.madasafish.com

They charge extra for caller display.Use a 0844 4p a minute customer service number. Bar access to the likes of 18185 as you point out. Dont offer unlimited Evening & Weekend Calls despite what they say on site.

ccit33

myself321 wrote: »

Madasafish £9.99 a month line rental including evening and weekend calls , can not over ride though, see https://www.madasafish.com

Thank you for the information. I will be defintely be looking at Madasafish.

myself321

calls to madasafish c/s are 4p at all times , they respond to all emails within 24hrs, and will call you back if request most times, i have them for broadband the are very very good

ccit33

An update

I spoke to Primus again today.

Excuse 6 "There is a problem with the carrier preselection"

The problem has still not been sorted out.

I can now make outgoing calls by dialing 1280 and use Primus by dialing 1457.

I wonder if there is going to be a similar problem with moving to madasafish. :undecided

I dont think I have the patience to go through all these problems again.

billsavings

myself321 wrote: »

calls to madasafish c/s are 4p at all times , they respond to all emails within 24hrs, and will call you back if request most times, i have them for broadband the are very very good

Sorry i stand corrected 4p not 5p a minute 24/7 from a BT landline,but expensive if your phones not working and your using a mobile(unless your on O2 contract). Shame they dont offer a freecall,or a geo number for their customer service like some other suppliers do.

myself321

Madasafish are very good , probably best b/b provider in the UK look here

http://www.computeractive.co.uk/computeractive/news/2185354/big-broadband-isp-badies-comes

http://www.thinkbroadband.com/isp/compare.html?isp_3=1&isp_7=1&isp_17=1&isp_13=1&isp_22=1&isp_23=1&commit=Compare

http://www.thinkbroadband.com/news/3031-results-of-bbc-watchdog-broadband-survey-published.html ( global , waitrose and madasafish all same company)


i dont have there phone have there phone service yet, but iam sure the service for this will be just as good as their b/b, there customer service is great and a lot of ppl i now have the phone service and a very happy.

hopes this helps

Heinz

myself321 wrote: »

i dont have there phone have there phone service yet, but iam sure the service for this will be just as good as their b/b, there customer service is great and a lot of ppl i now have the phone service and a very happy.

Do they let you CPS your calls?