Primus Saver Beware

1882

Did you get the direct debits refunded by your bank?

ccit33

No I haven't contacted the bank yet. I think I will try to get the problems sorted out with Primus first so that I can make outgoing phonecalls.

ampersand

I wish to recommend Primus, as I have consistently done before.
I phoned yesterday - and yes, discussing errors via a Freephone no. is stress-free and FREEFREE, compared with dealing with BT.
You have had a messy start, so did I.
Yesterday, I saw that my discount, promised after oversight last month, would be corrected this month. It hasn't been.
BUT - YOU CAN STAY CALM AND CORRECT WITH THEM. They are decent people and will certainly return ALL that they owe to you.
Ring again after 9 and ask for Saed, CS Manager. He was excellent with me yesterday.
I'd do it on your behalf happily and with full confidence of receiving a goodwill gesture on top.
Have your p/w to hand and ask for the Head of Customer Service.
Again, I recommend Primus and do not mind human error+Freephone!
If you can't dial out to them - email to:msaed@primustel.co.uk and look up your a/c's at https://www.planet-talk.co.uk

Heinz

I've never had any problems either - except that I found that they were no longer automatically barring 09 (premium rate) calls. I hadn't made any but phoned to query the sudden and unannounced change - and was given a £5 credit on my account!

I won't be taking their line rental if/when they call to offer it though (I don't think they're big enough to be into LLU so they must just be re-selling BT WLR) because changing would remove the 'control' I have by still renting from BT (who have to allow me to use anybody else's services for my calls).

ccit33

ampersand wrote: »

I wish to recommend Primus, as I have consistently done before.
I phoned yesterday - and yes, discussing errors via a Freephone no. is stress-free and FREEFREE, compared with dealing with BT.
You have had a messy start, so did I.
Yesterday, I saw that my discount, promised after oversight last month, would be corrected this month. It hasn't been.
BUT - YOU CAN STAY CALM AND CORRECT WITH THEM. They are decent people and will certainly return ALL that they owe to you.
Ring again after 9 and ask for Saed, CS Manager. He was excellent with me yesterday.
I'd do it on your behalf happily and with full confidence of receiving a goodwill gesture on top.
Have your p/w to hand and ask for the Head of Customer Service.
Again, I recommend Primus and do not mind human error+Freephone!
If you can't dial out to them - email to:msaed@primustel.co.uk and look up your a/c's at https://www.planet-talk.co.uk

I think I am pretty calm and correct. You may well want to recommend this company but I only comment on the experience I have had.

I have had to spend considerable time proving to this company that has "systems that are never wrong" that they are at fault and that I am not getting the service I signed up for. After 5 months all they have been able to acheive is stopping me making any outgoing phonecalls. The customer service has been appalling on every occassion. Rude, unhelpful and unresponsive.

As suggested I emailed Saed yesterday. No response received.

moonrakerz

ccit33 wrote: »

As suggested I emailed Saed yesterday. No response received.

"Ring again after 9 and ask for Saed, CS Manager. He was excellent with me yesterday."

Perhaps if you did what people suggested, you might get a better response - a civilised chat on the 'phone is always better than an impersonal e-mail.

ccit33

Yes it would be nice to have a civilised chat, but (as is clearly apparent) I am no longer able to make outgoing phonecalls, because my phone "is not registered for that service".

Heinz

That's a strange announcement. I assume you're not dialling any prefix (i.e. just the standard 11 digits of the number) - which would mean your call should just go out on your default calls provider.

As Primus Saver Option 2 is a CPS service (i.e. it 'sits on top of' a BT landline), what happens when you prefix a call with 1280?

ccit33

Heinz wrote: »

That's a strange announcement. I assume you're not dialling any prefix (i.e. just the standard 11 digits of the number) - which would mean your call should just go out on your default calls provider.

As Primus Saver Option 2 is a CPS service (i.e. it 'sits on top of' a BT landline), what happens when you prefix a call with 1280?

Hi Heinz.

Thanks for your assistance. Yes it is a strange announcement.

1. Yes I am dialing telephone numbers without any prefix.
2. I am off on holiday and haven't had a chance to try with 1280 prefix. I will give it a go when I get back.
3. I have also reported the fault to BT (online).
4. There has been no response to my email to Primus.

Heinz

ccit33 wrote: »

3. I have also reported the fault to BT (online).

What BT fault?