Hmv rant

vyle

username wrote: »

Not a particularly professional response, it has to be said.

I think the lack of signs in the shop (and having someone walk the queue) is probably down to management idiocy.

Once, I worked in a store (not HMV) and our card machine broke and wasn't fixed for about a week. Anyway, i thought it would be good to make some notices to place on the doors and till points advising that because our card machine wasn't working, it was cash only. Sensible, right?

Next thing I know my manager (trainee, bit of a douchebag) ripped the signs down and told me off, saying that I should be telling the customers that the card machine is broken, because having signs would be 'poor customer service'.

I hit back and said by having the signs it would allow the customer to make an informed decision about whether to shop in the store, and that they would be aware that it was cash only, rather than having spent time wasted browsing, queuing up etc to find that only cash was accepted, and us having to get the flack for it.

Needless to say the company went bust a few months later.



As lovely as it would be to have that kind of approach, it would leave it open to abuse, simply because if there wouldn't be a way to check what would be on the gift card. People could just leave ones with no money on as they are just cards and don't show what is on them.

Plus, sales probably could not be completed if payment was not tendered, so it physically could not be put through the till if they couldn't take the balance off the gift card.

I've worked in places before where any kind of customer facing sign -- even temporary -- had to be approved through head office's signage department to make sure it was within the company guidelines.

This means correct font, margins, tone, general layout.....everything. If there wasn't a "card machine isn't working" sign, then we couldn't put one out, and to get an official one generated would take days, if not months.

Yes, it was stupid. Taking out your frustrations on a member of staff who has no say on such things is pointless as he'd have as much input on it as OP... and I doub't OP put any signs out either.

brightonman123

couldnt they take it and ring in as cash?

i see HMV going under soon, if they cant look after customers.

Barny1979

biggaz26 wrote: »

Went to HMV yesterday with a voucher I'd been given for Xmas. Spent forever (well about 30 mins) deciding what to buy with it about another 30 mins queing to pay for it only to be told that the 'voucher system' was down.

I asked why they didnt have signs up to tell people to save them queing. The mardy arsed bandit behind the till told me they did have someone walking up and down the queue earlier but according to him he was 'a bit bloody busy mate'. I walked out! Ill go back in the new year to spend the voucher and probably get something i really dont want just to be rid of it.


and relax

G

I'd have an issue personally with being referred to as "mate"

bluenoseam

brightonman123 wrote: »

couldnt they take it and ring in as cash?

i see HMV going under soon, if they cant look after customers.

And (i mean no inference here) when said voucher turns out to be completely empty what then? If HMV followed your advice they'd have been out of business years ago never mind going out of business in 2012!