Hmv rant

ThumbRemote

goater78 wrote: »

Ah yes you were one of the c0cks I was referencing

Ah, such succinct arguments and finely crafted reasoning. Your posts truly are a joy for us all to read.

And proof of the dangers of alcohol.

bluenoseam

goater78 wrote: »

Yes I accept it's the stores fault. But what annoys me about posts like this is the shop assistant is on minimum wage and will have no input on the stores policy or issue however will be abused by customers as if it's there fault!

Actually it's highly likely that they won't be on NMW in hmv, but even if they were professionalism costs nothing to tell a customer it's "a bit bloody busy mate" is about as unprofessional as it comes. Firstly i've SEEN a busy christmas period in hmv - these right now, are pretty far removed from those certainly from an observation standpoint of the stores i've been in over the last 2 weeks. Secondly his primary job is to ensure that customers are served properly - using such language is NOT the way to do it, while i admit bloody is barely a curse, it's still not appropriate in a customer services environment.

It's not the sales assistant's fault that the system is down, that can happen with any computer based system which hmv is heavilly reliant on. Further to this, i don't believe hmv actually do the giftcard themselves, i believe it's still outside (it used to be RBS!), so if there's a problem externally there's jack they can do about it.

The only "c0ck" in this thread would appear to be the guy shooting his mouth off with an attitude.

System

ThumbRemote wrote: »

Ah, such succinct arguments and finely crafted reasoning. Your posts truly are a joy for us all to read.

And proof of the dangers of alcohol.

Ironically I don't often agree(as you post alot of rubbish) with you but you are right I've drunk too much tonight! When I am sober I will treat you with the level of disrespect you deserve :-)

globalds

You pair should get a room ....

goodz

goater78 wrote: »

Ah yes you were one of the c0cks I was referencing

Are these pure bred Peruvian fighting c0cks or just Armenian ornamental ones. I think we should be told. Also, have they all been road tested for c0ckiness, wouldn't want any hens slipping through the net now would we.

Um, who am I and why am I posting nonsense on this thread in the middle of the night, I'd like to know if possible, so if anyone can tell me there's a slightly used and crumpled and tea stained HMV voucher in it for you.

timbstoke

12 is such a difficult age....

giraffe69

HMV branches are closing down apace. Perhaps this is due to people not buying the plastic as much as they used to but stories of customer service like these won't help them.

Whatever wage the shop assistant was on he does not seem to have dealt with it as he should. It was hardly store policy not to redeem vouchers and if they had a systems failure then the store should have dealt with it better than they did. If I were in OP's position I would also have been less than pleased. The store can, of course, accept the voucher that OP had and sort out the money internally later on when the systems are back up and running instead of adopting the "computer says no" attitude we all know an don't love.

Hollie84

Everyones was down,even newlook.they was bagging everyones up and putting there name with it and putting it to one side.lucky for me i had no voucher.as for HMV and there prices,baffles me that u see something in store at say £10 u check online and its atleast £5 cheaper online,how does that work then??

faith2009uk

It doesn't take long to put up a sign saying the vouchers system is not working, even if it is busy.

We went in yesterday to return a broken item and after looking on the shelves for a replacement to take to the tills asked a member of staff whether he could look out back for us. He was very difficult to talk too (just looked puzzled), and finally went off to check the system asking us to wait where we were. After 5 minutes of waiting we walked around the corner to find him chatting to a young female employee about her NYE plans. After then queuing for 25 minutes at the till we were finally told that they had taking them off their system so were given a refund.

The cs is appalling to be honest - many people were being told at the till that they couldnt use gift
vouchers and there was no one telling anyone whilst they waited in the queue with the card in their hand.

username

I asked why they didnt have signs up to tell people to save them queing. The mardy arsed bandit behind the till told me they did have someone walking up and down the queue earlier but according to him he was 'a bit bloody busy mate'.

Not a particularly professional response, it has to be said.

I think the lack of signs in the shop (and having someone walk the queue) is probably down to management idiocy.

Once, I worked in a store (not HMV) and our card machine broke and wasn't fixed for about a week. Anyway, i thought it would be good to make some notices to place on the doors and till points advising that because our card machine wasn't working, it was cash only. Sensible, right?

Next thing I know my manager (trainee, bit of a douchebag) ripped the signs down and told me off, saying that I should be telling the customers that the card machine is broken, because having signs would be 'poor customer service'.

I hit back and said by having the signs it would allow the customer to make an informed decision about whether to shop in the store, and that they would be aware that it was cash only, rather than having spent time wasted browsing, queuing up etc to find that only cash was accepted, and us having to get the flack for it.

Needless to say the company went bust a few months later.

The store can, of course, accept the voucher that OP had and sort out the money internally later on when the systems are back up and running instead of adopting the "computer says no" attitude we all know an don't love.

As lovely as it would be to have that kind of approach, it would leave it open to abuse, simply because if there wouldn't be a way to check what would be on the gift card. People could just leave ones with no money on as they are just cards and don't show what is on them.

Plus, sales probably could not be completed if payment was not tendered, so it physically could not be put through the till if they couldn't take the balance off the gift card.