Tesco and CD

jackieb

DCFC79 wrote: »

You can ask tesco in store, they might offer an exchange but generally like most shops cd's aren't refundable. i manager to communicate with people for birthday/christmas present buying.

You manage to communicate with everyone? So say you give presents to 10 people, and they get presents from 10 others, you can communicate with 100 people?

nicolax

i know at my local tesco they dont do refunds on cds or dvds (if dvd is out of seal) and if its faulty will only swap for the same item.

they have signs in the entertainment section about this too - its to stop people from buying a cd, copying it onto their laptop/computer and then returning it, and getting the music/films for free essentially

i know this isnt the situation here, but thats why theyve had to do it - stores round here have signs saying that but obv i dont know if all of them do


id suggest just popping in and having a polite chat with the person on CS - they may do it as a goodwill gesture for christmas. stores tend to have more authority for bending the rules whereas HO will just state the standard procedure

mountainofdebt

babymoneyblagger wrote: »

not really the point though is it! if a friend of his just turned up and bought him the same thing as someone else, you would expect to be able to change it (like most stores do, whether it be a toy or baked beans) and most stores do exchange gifts as repeats do happen at christmas/birthdays etc - legally there maybe nothing on this, but I think its fair on Tesco (or any other store) to make sure things like cds are cellophaned then customers know where they stand on returns (if not faulty!) and signage on this particular policy should be instore too!!

But no-one has the right to change anything just because they've changed their minds or they've been given two copies of something.

If stores do offer this service then its down to goodwill on their part and if they dont' that doesn't make them the devil personified.

The cellophaning of cds/dvds will be down to the manufacturer/distributor - and not Tesco and I've no doubt that if there was a sign stating their policy on returns, there would be compliants that it wasn't large enough / prominent enough etc.

As I said before communication (or lack of it) is the key here not Tesco's policy

Flyboy152

babymoneyblagger wrote: »

Hi - what are my rights regarding this issue: I bought my son a copy of a cd from tesco and his gf also bought the same one, he hasn't listened or played it, phoned tesco they said couldn't take it back as its not their policy to do so!! I would imagine if it had cellophane on it then they would accept it back for refund or exchange, but as most cds from tesco are not cellophaned wrapped, how is it the consumers fault ? they had not got any warnings in the store by the cds to say that they wouldn't do a refund or exchange either - what can I do now!! I only wanted an exchange and would of paid any extra money if it cost more. I think this is bad for consumers and we get a rough deal from this as it seems that Tesco can just keep your money and you have no rights!! Thanks

Where was the other one bought from?

Flyboy152

nicolax wrote: »

i know at my local tesco they dont do refunds on cds or dvds (if dvd is out of seal) and if its faulty will only swap for the same item.

they have signs in the entertainment section about this too - its to stop people from buying a cd, copying it onto their laptop/computer and then returning it, and getting the music/films for free essentially

i know this isnt the situation here, but thats why theyve had to do it - stores round here have signs saying that but obv i dont know if all of them do


id suggest just popping in and having a polite chat with the person on CS - they may do it as a goodwill gesture for christmas. stores tend to have more authority for bending the rules whereas HO will just state the standard procedure

If the item is being returned within a reasonable time, that could be contrary to the SOGA.

mountainofdebt

jackieb wrote: »

You manage to communicate with everyone? So say you give presents to 10 people, and they get presents from 10 others, you can communicate with 100 people?

If I was buying something that I knew I couldn't return or would have difficult returning then I would definitely make sure it was known that I was buying it.

tomjonesrules

babymoneyblagger wrote: »

not really the point though is it! if a friend of his just turned up and bought him the same thing as someone else, you would expect to be able to change it (like most stores do, whether it be a toy or baked beans) and most stores do exchange gifts as repeats do happen at christmas/birthdays etc - legally there maybe nothing on this, but I think its fair on Tesco (or any other store) to make sure things like cds are cellophaned then customers know where they stand on returns (if not faulty!) and signage on this particular policy should be instore too!!

No, I would not expect to be able to exchange an item because I had a duplicate. If I thought that a duplicate may be a possibility I would check the store policy before buying, not afterwards!

DCFC79

jackieb wrote: »

You manage to communicate with everyone? So say you give presents to 10 people, and they get presents from 10 others, you can communicate with 100 people?

I dotn even know 10 people who like the same music anyway, dont see it an issue to communicate with people to make sure no same present is bought.

jackieb

DCFC79 wrote: »

I dotn even know 10 people who like the same music anyway, dont see it an issue to communicate with people to make sure no same present is bought.

That's my point.

tomjonesrules

jackieb wrote: »

That's my point.

Well then I suggest you go back and rephrase your question!