Sky,who would have them.we never will again!!!

jem16

Strictly_Buttercup wrote: »

I received an email from the Executive Support Team yesterday who told me that they had escalated the error and it would be fixed in 24 hours

If Sky's Executive team are on it, it will get fixed so bear with them. They are usually very good and much better than the normal CS team.

Strictly_Buttercup

Thanks Steve and Kayla and Jem16 for your comments. I must be really unlucky as it turned out that the advisor who was meant to be calling me back was involved in a car accident yesterday so my call was passed to one of her colleagues to deal with. Needless to say the error is still there. I have emailed the Executive Support Team and am now going to wait on their response when they are back in on Monday.

I was really angry this morning as it is so frustrating when you think you're finally getting somewhere and then it all goes belly up! Will certainly be taking note of those addresses for complaints as I am looking to be compensated not just for loss of viewing but for all the stress and inconvenience this has resulted in.