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Sky,who would have them.we never will again!!!

SKY who would have them? we wont any more
In January 2011 we told sky(Idiots) that we did not want the paid for TV channels,but wanted to keep Broadband & Telephone, very easy isnt it??, not for Sky, over the next 11 months,latest problem today 24 December 2011, they have disconnected ALL of our services,many times, took ALL of our food money out of our bank account, told us,as per our request,that we were completely Ex-directory and number withheld, no listing for our phone number or address anywhere,this was confirmed by Sky MANY times,then admitted after i made a complaint,that they were charging us for being totally ex directory & number withheld,they did change our number and made us Ex-directory and number withheld, now on Christmas Eve,they have taken,YET AGAIN, more money than they should have done, as a direct result of their incompetence,mismanagement,stupidity,ignorance an generally being unprofessional in the entire handling of our account, my wife had to put some Christmas food back on to the supermarket shelves,this is the SECOND time they have taken food money.
i have never said this about anyone ever before, i SINCERELY wish Sky the same Christmas that they have left us with,RUINED !!!!!!!.

if anyone who is considering any Broadband,TV and or telephone service provider and looking at feedback for companies, PLEASE remember this posting and go to a company who know what they are doing and not these pretenders.do yourself a favour save yourself a LOT of effort,stress and inconvenience PLEASE DO NOT USE SKY THEY ARE FOOLS!!!
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Comments

  • and yet i've never had a problem with sky, i guess your just one of the unfortunate few!
    sorry :(
  • mumof3kids , Thanks, we deal with the executive department now & every time something has gone wrong,they have admitted fault. my personal opinion is that Sky are as much use as t*ts to a fish.

    we are leaving them completely in January,to late to do it now, & i am lodging a formal complaint against them with the ombudsman & will be in contact with BBC TV watchdog.

    I have never before had dealings with such a bunch of armatures(for want of another word)
  • Cranny44
    Cranny44 Posts: 607 Forumite
    oh dear sorry to hear about this.

    But i have been with SKY for a while since leaving BT (who messed things up on the changeover) and have never had a problem with service or the money taken. Hope your new provider is better for you.
    Updating .................................................
  • Update on the many problems we have had with Sky.
    We Lodged a formal complaint & received a phone call from the top people as in their words "this is a serious complaint"

    they have fully admitted that while they were charging us for being number withheld & ex directory,we were not in truth withheld number nor ex directory,they have also fully admitted that they have removed money from our bank account without reason & have fully admitted that they have disconnected our services with out reason,including a compensation package that they gave us.
    in short, they have fully admitted that they are 100% at fault and will be carrying out a full investigation on our account and want to know why the company that they use for their call centre did not make notes on our account did not action our requests & completely mismanaged our account.

    they have credited our account with £78 before they start as they have know that we have done everything right & they are 100% at fault.
  • JoePublic
    JoePublic Posts: 83 Forumite
    I think you've just highlighted the real issue. Thier call centre staff can be terrible, i mean, absolutely useless! It seems to make no difference what you tell them or how many times you tell them, they just go right ahead ignoring you!

    I've been with SKY for a few years and have to say that i too have never had any issues even close to yours. In the most part i've learned that you need to treat SKY as you would a toddler, with great patience! Whenever possible i make changes to my account online as i can see the change being applied before my very eyes and the middle man is removed from the loop. When i do need to call them, i do so knowing that i'll actually have to call twice. I simply call up, explain whatever it is i need to explain and let them assure me that they're dealing with it. I always take a name and make a note of the call time. I then toddle off and have a cuppa before i call them a second time to explain everything i've previously explained. Sometimes the first call handler has done their job, sometimes they've not, but i generally find that the second call gets the job done as they can see that the ball has already been dropped and they also know that i have their name and call details by the time they figure out the first person made a mistake. It seems to work for me anyway!

    I recently upgraded to their HD package in order to grab their £100 M&S Vouchers. After a couple of weeks i'd had no vouchers so i emailed them, no reply, i left it a few days and emailed them again, no reply - i then used their live chat service on the website and the issue was resolved there and then. I then promptly received two emails in reply to my originals telling me they were on the case and giving me two different delivery dates! Like i said, toddler, patience and second-guessing them are the order of the day.

    Good luck, i hope you get everything resolved and you're treated correctly. I also hope you do write to Watchdog, it may seem trivial, it may be that nothing is done but if more people did it and made these people accountable then perhaps they'd be changes that would help us all in the longterm, inc training the call centre monkey's to do their jobs correctly!
  • Hi Joe,
    thanks for that, we have given them a year since January 2011 & explained very clearly many times what our request was.
    when we made the first request,to turn off the paid for TV channels, the operator confirmed that they had carried out our request while we were still speaking with them.i had to email the Sky MD i think 6 times,now we have a telephone number to speak with the lady who is investigating our account,she is employed by Sky,not the muppets at the call centre.so here's hoping,but not holding my breath
  • Moneymaker
    Moneymaker Posts: 1,984 Forumite
    1,000 Posts Combo Breaker
    I have never before had dealings with such a bunch of armatures (for want of another word)

    Another word would be "amateurs". An "armature" is part of an electric motor. ;)

    Here's a tip. You should always deal with companies such as this in writing. That way you have a record of what you have asked them to do. In addition, letters tend to be handled by staff who are somewhat higher in the organisation.

    See http://sam-radford.me.uk/how_to_complain.htm
  • Tropez
    Tropez Posts: 3,696 Forumite
    Having been a Sky customer for around 11/12 years now I can honestly say I have rarely encountered any problems.

    There's only been one issue I've experienced which has irritated me. I had a multiroom upgrade but no card was received before the installation. I had to email CS twice before I got a new card sent out. Then, a few days after using the new card, the Sky was turned off on the box it went in despite the fact I had set it up as required and had been able to view it before then.

    Emailed CS again. Three days later received a response in poorly written English that didn't make much sense but did appear to say that they would resolve the issue.

    Three days past, still no service on the other box. Phoned CS, spoke to a nice girl who had it all set up again in less than ten minutes and gave me a credit on my account for the inconvenience (which I didn't ask for).

    My advice to others would be don't waste your time emailing Sky's CS. Even when they do things right it takes them a lot longer than it should.
  • I used to be with Sky for a couple of years but eventually gave them the heave-ho as I just so sick of all the money I was giving them. I must admit though that all the time I was with them, I never had any issues as such with them.

    We are not a sports watching family and nor are we into watching film after film so really Sky is not for us as the rest can be found on Freesat or Freeview. I'm not saying that Sky isn't great for some people but I just couldn't justify the cost for what we wanted, shame really because if it wasn't for the cost then I would go back again with Broadband, email, phone and TV. It's a shame you've had so much of a problem with them though, you shouldn't have had to go through all that for that length of time - disgusting service.
  • I was contacted by Sky back in November advising me that there was a problem with the connection between one or both of my boxes and my telephone line.

    My landline is there purely for the purposes of Sky, nothing else.

    I attempted to contact Sky by telephone on no less than six occasions to speak to them about this but grew tired of being on hold for half an hour at a time, and resorted to emailing them.

    I received a letter back from them telling me my boxes were still not connected and that they would be charging me for two boxes as opposed to multiroom if I did not rectify this.

    I unplugged both of my boxes and installed a telephone to check the line on both extensions (upstairs and down). Both lines were ok and so I reconnected both my Sky boxes being careful to monitor the check list provided by Sky.

    Neither box advised me that I would need to connect up to a telephone line if I wanted to use all the interactive services (as is normal if a telephone line is not detected).


    I find today that Sky have taken a direct debit from my bank account of £99.

    I am furious!

    I have just spoken to one of their representatives on my mobile and was given short shrift in that they will request a manual call back from my boxes and that I should call tomorrow to find out the latest. The chap also said that if the call back was still not registering correctly, then they would organise for an engineer to be sent out to investigate.

    In short: Sky automatically assume you are trying to rip them off and take the money from your account and hold it until they can prove you havent. GUILTY UNTIL PROVEN INNOCENT!

    I am likely to incur bank charges because of this.

    I am in Hull so cannot move to another media provider as Kingston Communications is the only telecoms company available to us.


    If anyone can offer help please comment or PM me

    Cheers

    p.s. I advised the gentleman I spoke to, that I would be posting my complaint on MoneySavingExpert and he seemed unconcerned to say the least.
    Life isn't about how to survive the storm, but how to dance in the rain.

    You can be a king or a street sweeper, but sooner or later everybody dances with The Reaper
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