Play.com express delivery

Alibali

mutley_muppet wrote: »

So did they just send it by standard royal mail then? Not parcelforce 24 or anything guaranteed? Bit of a con isn't it?

You're right, its an absolute con! I checked their FAQ's to see if it stated which courier they used for express delivery....the lack of information is shocking.

mutley_muppet

My packages still haven't arrived. I will be emailing them to complain when my items finally arrive.
I certainly won't be using Play again for anything I need urgently!

Brassic_Park

Same thing here, paid £4.99 for express delivery to come yesterday and still no parcel. If it comes by royal mail that's outrageous. Do people know if it's more effective to complain by post or phone?

System

I had exactly the same problem, my parcels arrive 2 days later then they should have. :mad:
And yes it came via Royal Mail !!

I wont be using express delivery again, I complained and are getting my postal costs refunded though.

tfn105

custardy wrote: »

what do you mean by delivery pattern?

I was referring to what days will there be a postal service on during the Xmas break, when will sorting offices be open etc. Can't find that info online.

Turns out the the rest of my parcels arrived this morning. Only took five days. My housemate texted me only after I went home from Uni for Xmas, so I'll be doing a 200-mile round trip to get them. Grr.

I have written a complaint to OFT as I don't believe they are sending these items out on any sort of 24-hour service. I'll let them see what's what.

ian-d

Most products are sent from Jersey regardless and so end up being sent via normal post. This usually takes 3 days and it seems they use the same service for many of their express deliveries too! I once had an order worth £300 from them delivered via normal post, no recorded, special or anything; talk about taking a risk on insurance cover!!!

Don't use them much myself because of the slow post here, but did order recently because they had advertised a product £20 less than it should have been but paid and took delivery before they noticed and changed it; 1-nil to me

custardy

tfn105 wrote: »

I was referring to what days will there be a postal service on during the Xmas break, when will sorting offices be open etc. Can't find that info online.

Turns out the the rest of my parcels arrived this morning. Only took f d days. My housemate texted me only after I went home from Uni for Xmas, so I'll be doing a 200-mile round trip to get them. Grr.

I have written a complaint to OFT as I don't believe they are sending these items out on any sort of 24-hour service. I'll let them see what's what.

can your flatmate confirm what postal method they came by?

custardy

ian-d wrote: »

Most products are sent from Jersey regardless and so end up being sent via normal post. This usually takes 3 days and it seems they use the same service for many of their express deliveries too! I once had an order worth £300 from them delivered via normal post, no recorded, special or anything; talk about taking a risk on insurance cover!!!

thats their call
however if they are doing that and taking extra money for express then its a different matter

ian-d

custardy wrote: »

thats their call
however if they are doing that and taking extra money for express then its a different matter

Absolutely agree with you; I was thinking more of a retailer myself and how it is commercial suicide to risk customer complaints and claims for "missing items" based on no tracking of high value goods.

spicyprawn

Alibali wrote: »

Well, finally got through to them......they had no idea where my order was, claimed the they deliver via Royal mail! I don't fancy my chances of getting it for Xmas now :mad: THey refunded the delivery charge and after kicking up a fuss I got a five pound voucher for wasting my time :j will stick to free delivery next time :rotfl:

Thanks for letting us know. As I said before I have never used their express delivery but all my parcels have come via royal mail. I thought they would use a different courier for the express deliveries