Htc....lost my phone

smithers1981

am tempted to post a brick to htc hq see if that grabs there attention, failing that maybe a brick through their window............:D

gjchester

smithers1981 wrote: »

3 times they have faied to fix it and now they have lost it, is it unreasonable to want either MY phone back fixed or a new phone, it was a UPS courier sent vby HTC that collected my phone so there is no dispute over that

It not unreasonable to ask, but legally you can't enforce it.

The vendor can repair,or replace it at their choice with one of equil or better quality. As long as they are willing to replace it they are covered.

grumbler

You are quoting the SOGA that has nothing to do with HTC. They repair/replace under warranty that can be more (or less) generous.

smithers1981

The fact remains it was HTC phone that broke it was HTC that didnt fix it 3 times and it was HTC that LOST MY phone, surely i have every right to feel peeved.... HTC should do the right thing and replace LOST phone with a shiny new one

mazza111

Why should they? They will replace like for like. So you're no worse off.

smithers1981

FRU field replacement unit, 'something put together out of spare parts' the kind lady told me..... sounds AMAZING, not quite the 'sensation' i was hoping for but if it works its better than my old one.

Moral of the story AVOID AVOID AVOID HTC, theyre good when they work but from what ive experienced and resesarched online they dont work that often and when they do break, it opens a whole new world of poor customer service, and your phone will likely never work the same again.

HTC one of cheaper smartphone manufacturers but in this case its very much a case of you get what you pay for.

gjchester

smithers1981 wrote: »

FRU field replacement unit, 'something put together out of spare parts' the kind lady told me..... sounds AMAZING, not quite the 'sensation' i was hoping for but if it works its better than my old one.

FRU is just exactly that. It's the smallest CONVENIENT part that can be swapped in the field.

You would not expect a engineeer to replace the main CPU in a phone in the field you simply swap the motherboard and fix the problem elsewhere. For a mouse it's probably the entire mouse, when they had balls the mouse and ball were seperate FRU's. Sure you could take the mouse apart to change the circuits or microswitches but it's not cost effective to do so.

Just because it's FRU's it does mean it may not be brand new, most FRU parts are new, some are refurb, but either way they are checked and working.

victor2

gjchester wrote: »

.... when they had balls the mouse and ball were seperate FRU's....

Ah, I remember the days when mice had balls....
Nothing to do with the thread, just memories.

grumbler

smithers1981 wrote: »

HTC one of cheaper smartphone manufacturers but in this case its very much a case of you get what you pay for.

Really? I thought they were the third most expensive after Apple and Samsung.

visidigi

Ahh good old HTC, still the worlds worst customer service ever.

I take it the UPS shipment has a proof of delivery back to 'HTC' - I say 'HTC' because it doesn't go to HTC, it goes to a clueless outsourcer who couldn't repair a breezeblock without making a mess of it.

...not that I'm bitter over the 23 weeks worth of repairs my HTC phones had or anything lol