Email address for 3

AlexisV

Bought a PAYG phone from the 3 Store and received email with a delivery date of 15th December.

No sign of the delivery and can't get through on the phone because they're so busy. I want to just go and buy it on the high street instead so that I definitely have it for the 25th.

Does anyone have a contact email for 3? I need to put in writing (ie. email, post or fax) that I am cancelling and returning the phone when it arrives under the Distance Selling Regulations.

Returns page just gives a phone number, but I am required to write or email under the regs. Otherwise, I'll stick a letter in the post.

grumbler

http://www.three.co.uk/Support/Device_Support/Returns

I don't think that you can just send a e-mail to some address instead of calling them as they require. Especially if you want your money back.

AlexisV

The Regulations REQUIRE you to inform in writing, not verbally, and that the money is refunded within 30 days.

Coincidence that they don't supply an email? I doubt it.

Old fashioned post it is then.

grumbler

Usually it works without letters, but you can send them a letter if you want to follow DSR literally. In this case you'll probably want to send it by a recorded mail. As far as I understand your intention is not to accept the phone when it is delivered. Otherwise you can just enclose a letter when sending the phone back by a recorded mail.

gjchester

AlexisV wrote: »

The Regulations REQUIRE you to inform in writing, not verbally, and that the money is refunded within 30 days.

Coincidence that they don't supply an email? I doubt it.

Old fashioned post it is then.

In writing means in the post. Email is not generally accepted as "In Writing" as it's easily spoofed, some companies accept it others dont, but thats down to company policy.

AlexisV

Act says "a notice of cancellation is a notice in writing or in another durable medium"

Commonly acknowledged that email is acceptable: http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/08/27/get_your_refund_distance_selli.html