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PPI Claims Handler Recomendation Pls ?

Just been called by Refresh (after reading this forum, think they are RMC, Refresh My Credit) about a PPI claim, on a single payment premium on my mortgage, they offered to do it for 25%, which may be actually 25% + VAT,!
Would anyone recommend Refresh ? or any other company ? noticed some do it for less than 25%,
or, is it easy to do yourself, and save hundreds ?
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Comments

  • dunstonh
    dunstonh Posts: 121,289 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Single premium MPPI is an absolute doddle of a complaint. Whilst MPPI has a far lower success rate on complaint than loan or credit card, single premium MPPI is considered wrong.

    All a claims company will do is stick a stamp on an envelope with a list of reasons why you were mis-sold (whether they apply to you or not). It takes them about 30 seconds. All you need to do is state why you think it was mis-sold on in a letter of around 3 sentences in your case and put it in an envelope yourself.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • or, is it easy to do yourself, and save hundreds ?
    Yes it is. As dunstonh says, making a complaint is simple. And it's also free.

    If you use a claims company you're simply creating a very large bill for yourself and adding another delay to the process. Instead of dealing with the lender directly, you'd be chasing the claims company and relying on them to chase the lender.

    The phone calls and paperwork required to engage a claims company takes longer to complete than making your complaint would.
  • amersall
    amersall Posts: 17,037 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Just been called by Refresh (after reading this forum, think they are RMC, Refresh My Credit) about a PPI claim, on a single payment premium on my mortgage, they offered to do it for 25%, which may be actually 25% + VAT,!
    Would anyone recommend Refresh ? or any other company ? noticed some do it for less than 25%,
    or, is it easy to do yourself, and save hundreds ?
    Use this company

    http://forums.moneysavingexpert.com/forumdisplay.php?f=169

    The fees are very good,and no VAT.:cool::cool::D
  • Sorry, link just leads back to forum,
    Think i'll have a go claiming myself,
    just been digging my paperwork out,
    25% means three figures on my claim !
  • Thanks for your advice guys,
    If its so easy, think i'll have a go myself,
    seems to be a lot of help on here,
    sample letters as well,
    Just dug out the paperwork, lender for the PPI seems to be not a mainstream lender, but are regulated by the FSA,
    will this matter?
  • Sorry, link just leads back to forum,
    That's the idea ;) Loads of people here to help, all for free :beer:
  • Just dug out the paperwork, lender for the PPI seems to be not a mainstream lender, but are regulated by the FSA,
    will this matter?
    Not at all, make your complaint - they're obliged to investigate.

    Remember, if you don't get the answer you want then you can go to the Ombudsman afterwards.
  • mumps
    mumps Posts: 6,285 Forumite
    Home Insurance Hacker!
    I phoned my bank to ask how to make a claim for a single premium on a loan. They took the details and said they had twelve weeks to get back to me. Seven weeks later I found £3k in my account. The following day I got a letter telling me £3k was on its ways to me. Couldn't have been easier or more rewarding.
    Sell £1500

    2831.00/£1500
  • dunstonh
    dunstonh Posts: 121,289 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Just dug out the paperwork, lender for the PPI seems to be not a mainstream lender, but are regulated by the FSA,

    You dont send it to the lender or the insurer. You send it to the mortgage broker. They are the ones that carry the liability for the advice they gave.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • amersall
    amersall Posts: 17,037 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Sorry, link just leads back to forum,
    Think i'll have a go claiming myself,
    just been digging my paperwork out,
    25% means three figures on my claim !
    :D:D that is MSE claims company :D:D:D
    you will get all the help you need on this site for free,if you have reasons for mis sell,then put a claim in,walk to the post office and pop it in the box :cool:
    The cost to you? postage,it is that easy,if you need help just ask,(FOR FREE)
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