Stone found in Tescos ice cream. What to do?

EssexGirl

ekkygirl wrote:

isnt it a fruit stone out of one of the forest fruits?

I hope you were being sarcastic :rolleyes:

No, I do know the difference between a fruit stone and a peice of what looks like granite:T

Thank you all for your help, I will pass all the info on to my friend and let her make her own decision. I personally would let environmental health know. If someone had been injured then maybe compensation would have been necessary, but I believe that our food should be safe from hazards such as this.

Timmne

taxiphil wrote:

No, but what I meant was that Environmental Health might want to prosecute them in the wider public interest. There might be a long history of this having happened before, and maybe warnings were not heeded.

Food safety regulations only work if things are reported to the correct authorities. You can never, ever, trust the likes of Tesco to "self regulate".

I can't believe your attitude!

"I'll have a golden R&R" says your signature; "You can never, ever, trust the likes of Tesco" says your post.

I think it's such a shame that people with your "me me me" attitude will eventually ruin things like Tesco's willingness to accept refunds and hand out points left, right and centre for the rest of us.

It's a bu99er that there was a stone in the ice cream and I feel for the OP's friend, although surely it's best just to raise the issue reasonably and be grateful for any vouchers received, also being in the knowledge that this problem has been brought to Tesco's attention?

If it were me sure I would be worried for my child but it's not like Tesco to play around and throw a stone in for good measure is it?!

advent1122

Timmne wrote:

I can't believe your attitude!

"I'll have a golden R&R" says your signature; "You can never, ever, trust the likes of Tesco" says your post.

I think it's such a shame that people with your "me me me" attitude will eventually ruin things like Tesco's willingness to accept refunds and hand out points left, right and centre for the rest of us.

It's a bu99er that there was a stone in the ice cream and I feel for the OP's friend, although surely it's best just to raise the issue reasonably and be grateful for any vouchers received, also being in the knowledge that this problem has been brought to Tesco's attention?

If it were me sure I would be worried for my child but it's not like Tesco to play around and throw a stone in for good measure is it?!

Do you honestly think Tesco will investigate if the OP went into the store with the stone and pot of ice cream?
I dont, I think she will get a £10 gift voucher and the manager will bung the item in the nearest bin.
This needs to be reported to the proper authorities.
If one stone can get through then so can another and when there is the smallest chance a kiddie could choke to death whilst eating ice-cream it warrants investigation.

Timmne

My girlfriend is a manager - she would be in serious trouble if she was found to dispose of something like this and not treat it how she's obliged to. There is a proper system in place for her to use and it works. Yes the OPs friend would get £10 (probably a good £8-9 more than the ice cream cost, although I accept the 'possible' danger argument) but the problem would be investigated.

taxiphil

Timmne wrote:

I can't believe your attitude!

"I'll have a golden R&R" says your signature; "You can never, ever, trust the likes of Tesco" says your post.

I think it's such a shame that people with your "me me me" attitude will eventually ruin things like Tesco's willingness to accept refunds and hand out points left, right and centre for the rest of us.

It's a bu99er that there was a stone in the ice cream and I feel for the OP's friend, although surely it's best just to raise the issue reasonably and be grateful for any vouchers received, also being in the knowledge that this problem has been brought to Tesco's attention?

If it were me sure I would be worried for my child but it's not like Tesco to play around and throw a stone in for good measure is it?!

What on earth are you babbling on about? "Me me me" attitude? Quite the opposite, I think you'll find.

Have you actually read my posts above? I said that "Environmental Health might want to prosecute them in the wider public interest". I advised the OP against going for personal gain in the form of vouchers, etc. Far better to let the correct authorities deal with it for the benefit of the public in general.

So people who report things to Environmental Health will eventually "ruin" things?! Ruin what? I shudder to think where we'd be if nobody ever reported anything to Environmental Health and Trading Standards. I think you're on another planet.

Timmne

I must be, you sound like you have your head screwed on....

option 1: Tesco are told, goodwill gesture issued to customer, problem investigated and sorted, in the interest of public safety.

Option 2: Env. health are told, Tesco get fined, customer gets nothing, store gets negative press and possibly withdraws item from sale, losing the contract for the ice cream supplier.

I admit this is an extreme example but highlights the need for Tesco to be told directly and the problem being sorted correctly and in a reasonable manner, not all guns blazing to the authorities.

advent1122

Timmne wrote:

Option 2: Env. health are told, Tesco get fined, customer gets nothing, store gets negative press and possibly withdraws item from sale, losing the contract for the ice cream supplier.

...and a small childs life is saved.
I will not sleep tonight now that I think Tesco may lose the contract from an ice-cream supplier.

Tesco is Microsoft with beans.

lindsaygalaxy

About 10 years ago my mum found a catapillar in a can of Tesco Chopped tomatoes. She sent a letter to them, along with the catapillar and in return they sent her £70 in vouchers and deepest apologies. That was 10 years ago so who knows what you may get now.

taxiphil

Timmne wrote:

Option 2: Env. health are told, Tesco get fined, customer gets nothing, store gets negative press and possibly withdraws item from sale, losing the contract for the ice cream supplier.

Sounds perfectly fair to me.

And of course you'd approve of the customer getting "nothing" (although I'm sure they'd at least get a refund), as you despise the "me me me" attitude.

tripled

When I was about eight I choked on a bit of fat in a bacon sandwich at the local pub. Fortunately enough I didn't die, but on reflection maybe I should try and sue them for 6 squillion, write to all the papers, complain to everyone who'll listen and generally throw my weight around as much as possible. Obviously being so traumatised I'll continue to go back there every week