paul simon

wealdroam

andy3456 wrote: »

we specifically asked for a corner sofa for a particular way,(not in writing) what was delivered is apparently left hand facing, on the receipt this is written in like a long code jumbled up letters and numbers, what we have asked for must be a right hand facing, which would be some other jumbled up code ,and in small print says as displayed, like i say i didnt check the receipt at the point of sale, this guy seemed to know what he was doing .

So does that 'long code jumbled up letters and numbers' on the order/invoice match the 'long code jumbled up letters and numbers' on the delivery note?

Is there a similar 'long code jumbled up letters and numbers' on the product anywhere?

I am trying to establish whether they have delivered the goods described on the order form. If they have, then it is the salesman's fault, and as I said earlier, you are entitled to rely on his skill as an expert to get it right.

Whatever these 'long code jumbled up letters and numbers' say, clearly the firm are at fault.
Get writing that letter.

andy3456

thanks for your help will get writing and keep you all posted

andy3456

hi further to my prob with paul simon furniture,i have composed a letter stating exactley what i want ie replace the furniture for the correct furniture or a full refund.

also given 14 days notice for legal action.

paul simon sent me a letter on the 15/12/11 stating the are not willing to discuss any further untill a tecnician has viewed the furniture so they can make a decision on whether a refund can be given .
i also have an email from customer services stating simular dated 16/11/11

i recieved a telephone call today 4/1/12 from home serve guess they are the tecnicians stating they was contacted by paul simon at around 4pm on the 3/1/12 to view the furniture .

outrageouse !!!!!

also i contacted castelan insurance (insurance for accidental damage to the furniture and alike ) the policy was activated by the store almost 2 month before i even recieved the furniture.

is this miss selling ????

as i have an email from paul simon assuring me that the policy would not have started untill the date of deivery !!!
castelan assure me the policy was activated by the store on the 20/9/11 furniture did not arrive untill 8/11/11 ??

andy3456

if any could help with this matter as think this one i going all the way !!!!!

andy3456

lol had another call today from the maufacturer they also were notified by paul simon customer services on the same date as the other company to send a tecnician to veiw the furniture !!!!
this is getting crazy so i got one lot coming monday 9/1/12 and another lot on wed 11/1/12
what he tecnician s are going to do is beyond me lol the fault lies with paul simon !!!!!!!!!!
its the paper work thats been messed up,,,,


unbelievable !!!

i have given them a start date for legal proceedings on the 17/1/12 and all these people ar coming to see me for what i not yet know but never the less they are coming lol crazy and a complete waste of money !!!!!!!!!

regency_man

They call them technicians, I should imagine really all they want is for a representative of their company, or a trusted partner, to view the goods as delivered to see that they are defective as you describe. At the moment they only have your word that the sofa and swivel chair are not as described.

You sound a bit angry and incredulous which is making your posts hard to follow, stick to the facts! Sadly its not unusual for furniture companies to get stuff wrong.

The fact they are sending someone round is a positive thing, be polite to them, show them the faults with the fabric, demonstrate how the sofa clearly doesn't fit and it is not what you entered into an agreement for.

regency_man

Oh and the thing with the insurance may well turn out to be a moot point, if you send them back you are going to be in the opposite situation of not needing that insurance. So sort out this first issue of getting the goods that you actually ordered, then worry about the insurance.

andy3456

had the technician round which paul simon selected independantley, he had a good look and noted everything down , said he was going to file a report which my partner sign saying that we get a full refund or that paul simon exchange the furniture for the correct furniture , yippee or so i thought !!!! spoke to paul simon customer services they still are refusing to do that ,,,,,,,, saying thats what we ordered , asked for a copy of the report already knowing what it says , the refused on the grounds that we never paid fo the tecnician so we can not have a copy laugh out bloody load ha ha can you believe that !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

andy3456

:mad::mad::mad: going to court !!!!!!!

regarding an earlier post about a corner sofa and cuddle chair ordered from thier store in orpington .

i have no option but to take paul simon to court.

they appointed an indipendant furniture technician as they call it from a company called homeserve , he came around had a look took a lot of notes, and wrote out a report stating exactly what i have been asking for right from the start, either a full refund or replace the furniture after reading the report my partner signed , however she never got a copy !!.

paul simon have have ticked the box on the claim form that they intend to defend all of the claim !!

need some help here as cannot afford a solicitor and gonna have to go it alone as i wont be bullied by a big chain !!

was thinking of involving the media what are your thoughts

regards andy

agrinnall

If anyone wants to read the original thread it's here https://forums.moneysavingexpert.com/discussion/3681061