PLAY.COM - Ho-Ho-Hopeless!

Chrissyt

Mancunian wrote: »

what the hell has happened to Play? I've ordered loads of times over the years with no problem but now! AAARRRGGGGHHHHH.

bought an £85 item on 15th November but I never received it. I have emailed them several times only to be constantly get this response:-


From: "orderissues@play.com" <orderissues@play.com>
To: ##############
Sent: Monday, 16 January 2012, 11:23
Subject: Re: 15 November 2011 Order no: 266107054 Item price: £85.79


Thank you for your email.

We are sorry to hear that you are having problem on your order for Altec Lansing Octive MP 450 iPad Speaker System with Dock.

We are extremely sorry to hear that you are not entirely satisfied with your recent experience of using Play.com. Our intention is for every customer to enjoy helpful and efficient service and we sincerely apologize if this has not been achieved on this occasion.

Please be advised that we are still checking the details on your account and rest assured that we will notify you via email once the issue has been resolved.

If you have any further queries please consult the FAQ section of our Help pages. Alternatively you can contact our Customer Support Team on 0845 800 1020 (UK only) or +44 (0)1534 877 595 (outside UK). Our opening hours are 9am - 8pm Monday to Friday and 9am - 5pm Saturday and Sunday.

Please accept our sincere apologies for any inconvenience this may have caused you and thank you for your patience and valued custom.

Kind regards,

Customer Support Team
Play.com


What do you reckon my next step should be? £85 is quite a lot to be out of pocket for for 2 months.

It is Rakuten (on their logo)that have bought them and !!!!!!ed them?

Keep on and on at them, phone, email and phone again. They will never get back to you otherwise. I've posted two tel numbers and email addresses above, they might be able to help you. They sort of helped me but are now ignoring my calls and emails.

I've emailed them EVERY DAY FOR TWO WEEKS and still no reply !!!!

Just keep on at the them. If you paid by credit card, call them and query the transaction? I've called Play today and they cut me off twice !! so persist.

Good luck !!!!

chunter

Another one who has just been subjected to the farce that is play.com

One dodgy Kaspersky received. I was then told by the "seller" I was getting refunded. Never appeared.
Not a peep from the crap that is play.com
Do they have a customer service department at all?

Up there with 1and1.com for sheer crookedness.

lolavix

Sounds like Play have steadily got even worse - a few years ago their delivery times and customer service were fantastic. I tend to use Amazon now after waiting 3 weeks for a couple of items last year.