Advice re broadband and line transfer from sky

slipthru

Im with sky for broadband and phone only, £12.25 a month for line rental and £10.00 a month unlimited broadband. The only other cheaper provider is plusnet but the 10gb a month package is severly traffic managed.

You may be on an old sky broadband package which is why they have said it would be £26 a month. So i would phone back and see what they say.

Plus on a bt stream product you will get slower speeds.

tushingham

penrhyn wrote: »

OK Just log onto the router then by clicking on:---

http://192.168.0.1/sky_router_status.html


Username admin
Password sky

.and clicking on show statistics.

cant get that to work either penrhyn! comes up with a window for user and password but when i put them in it just shows a blank screen.

tushingham

macman wrote: »

If you are already on a Sky LLU line then you'll find it difficult, if not impossible, to take your line direct to another LLU supplier, you'll need to do a return to donor to BT for an initial 12m line rental first. Once that is done you can set up your broadband with your preferred supplier.

Thanks for this info. I didnt realise that was the case. Im suprised more people arent reporting problems migrating as im sure lots are affected. I guess its sky for me then!

tushingham

slipthru wrote: »

Im with sky for broadband and phone only, £12.25 a month for line rental and £10.00 a month unlimited broadband. The only other cheaper provider is plusnet but the 10gb a month package is severly traffic managed.

You may be on an old sky broadband package which is why they have said it would be £26 a month. So i would phone back and see what they say.

Plus on a bt stream product you will get slower speeds.

thanks for info but i think primus is also cheaper (see post 7) but probably similar problems to plusnet

Am thinking i might try and stick with sky for linerental and broadband alone. I didnt know i could do this til one of the original repliers told me so I rang a few days ago and they've offered me sky unlimited broadband with evening and wkend calls for just the price of line rental for 12 months. I said i'd think about it whilst they investigate my line speed....:D
Im not sure if the rep was right and this is definitely what they'd give me but I got her to clarify twice and she said shes put a note against my account. I'll check again if/when i push the button on it.

tushingham

tushingham wrote: »

cant get that to work either penrhyn! comes up with a window for user and password but when i put them in it just shows a blank screen.

somehow worked on 10th attempt!

Modem ADSL Firmware Version A2pD030i.d22k Modem Status ADSL Link Up DownStream Connection Speed 2046 UpStream Connection Speed 605

So i guess i can only get 2 meg downloads on this?

penrhyn

Try again, click on show statistics:-

tushingham

penrhyn wrote: »

Try again, click on show statistics:-

Thanks. Have done that and posted below. Seems to show same figures as i posted above.
any ideas what i can/should do about the speed?
ADSL Link Downstream Upstream Connection Speed 2046 kbps605 kbps Line Attenuation 43.0db 25.8db Noise Margin 13.4db 15.8db
Thanks
t

tushingham

penrhyn

With a 43 db line you should be syncing at around 8 mbps. It would appear that Sky may have capped your connection due due a noisy line sometime ago.

Could you repeat the test whilst plugged into your mater test socket, this will eliminate any internal wiring problems you may have.




Post the results.

tushingham

penrhyn wrote: »

With a 43 db line you should be syncing at around 8 mbps. It would appear that Sky may have capped your connection due due a noisy line sometime ago.

Could you repeat the test whilst plugged into your mater test socket, this will eliminate any internal wiring problems you may have.




Post the results.

Thanks Penryn. Have done it and results seem to be the same?
Any suggestions on what i might do next?

Thanks
t