AMAZON CHARGES Beware

mildred1978

Vicky46 wrote: »

To all interested posters,
I'm pleased to say, I received an email and instructions on how to cancel prime as there were no further purchases from Amazon. I did this and I have received another email telling me my cancellation has been acknowledged and will be refunded to my account in a few days. This topic has become a discusion of T&Cs, and no I don't read all the terms and conditions of every website and especially not of reputable companies like Amazon as this was my first online purchase.

Vicky46 wrote: »

If I were to purchase from M&S a High Street store with a similar reputation would I be handed their T&Cs, NO.

Erm, YES. They're written on the back of your receipt!

Vicky46 wrote: »

My complaint is not an isolated one therefore on can only conclude the marketing style of some 'even reputable companies' is not always !s crystal clear as some posters are suggesting, and especialy with irregular online purchasers, therefore, infrequent online purchasers should Be aware and proceed with caution as online stores can use cunning marketing procedures.

deanos

T+C are pretty clear to me

(1 business day)



Get FREE One-Day Delivery on This Order with Amazon Prime
New members are eligible to receive a Free one-month trial of Amazon Prime - Amazon's exclusive membership program that gives you and up to four of your household family members the benefits of unlimited One-Day Delivery on eligible Amazon.co.uk purchases.
AMAZON PRIME - FAST, FREE, NO-HASSLE DELIVERYLearn more





Place your order before the deadline displayed on the item detail page to get:

Unlimited FREE One-Day Delivery on over a million eligible items
Express Delivery (delivery before 1pm) for £4.49 per item
Evening Delivery for £7.48 per item (London and Birmingham addresses)
No Minimum Purchase - No need to think about delivery charges when you order

ENJOY IT FOR ONE MONTH - FREE

The one-month trial is completely free for you to enjoy
There's no obligation to continue beyond the trial period. You can cancel your membership through Your Account at any time during your Free Trial and you will not be charged the £49.00 annual fee

UPGRADE YOUR ORDER INSTANTLY

We will upgrade products in your order marked 'Eligible for Amazon Prime delivery rates', to free One-Day Delivery, the moment you sign up

Click the button below to start your one-month Free Trial -- you won't be charged now. If you want to continue after your Free Trial, do nothing. Your benefits will automatically continue and we'll charge your payment method (Visa/Delta/Electron ****) £49.00 for the next year. If you prefer, you can select "do not upgade" in the Manage Your Prime Account section of Your Account and your payment method won't be charged. If you continue, we'll charge your payment method annually thereafter for your full membership unless you select "do not auto renew". You can always request a refund of the most recent charge if your benefits haven't been used in the new term. If we're unable to charge the payment method above for either the first year or an annual renewal, we'll charge another payment method we have on file for you. You can manage your full membership, including payment method and renewal setting through Your Account.

Free Trial is available to new members only. Limit one per household.

By clicking the button below, you acknowledge that you have read and agreed to the Terms and Conditions and the above, and authorise us to charge the payment method above or another available on file.

Turn on 1-click ordering using my default Amazon Prime settings

Upgrade my order and start my Free Trial now

Pollycat

Vicky46 wrote: »

To all interested posters,
I'm pleased to say, I received an email and instructions on how to cancel prime as there were no further purchases from Amazon. I did this and I have received another email telling me my cancellation has been acknowledged and will be refunded to my account in a few days. This topic has become a discusion of T&Cs, and no I don't read all the terms and conditions of every website and especially not of reputable companies like Amazon as this was my first online purchase. If I were to purchase from M&S a High Street store with a similar reputation would I be handed their T&Cs, NO. My complaint is not an isolated one therefore on can only conclude the marketing style of some 'even reputable companies' is not always !s crystal clear as some posters are suggesting, and especialy with irregular online purchasers, therefore, infrequent online purchasers should Be aware and proceed with caution as online stores can use cunning marketing procedures.

Vicky46
This thread hasn't become a discussion about T&Cs.
Most posters have been telling you that you have physically signed up to Amazon Prime - even though you insist you haven't..

Amazon did not sign you up to Prime without your knowledge.

You probably won't bother reading this as you believe you're in the right (you're not) but when you place an order with Amazon this is the screen you get:

Get FREE One-Day Delivery on This Order with AmazonPrime
New members are eligible to receive a Free one-month trial of Amazon Prime - Amazon's exclusive membership program that gives you and up to four of your household family members the benefits of unlimited One-Day Delivery on eligible Amazon.co.uk purchases.
AMAZON PRIME - FAST, FREE, NO-HASSLE DELIVERYLearn more


Place your order before the deadline displayed on the item detail page to get:

• Unlimited FREE One-Day Delivery on over a million eligible items
• Express Delivery (delivery before 1pm) for £4.49 per item
• Evening Delivery for £7.48 per item (London and Birmingham addresses)
• No Minimum Purchase - No need to think about delivery charges when you order

ENJOY IT FOR ONE MONTH - FREE

• The one-month trial is completely free for you to enjoy
• There's no obligation to continue beyond the trial period. You can cancel your membership through Your Account at any time during your Free Trial and you will not be charged the £49.00 annual fee

UPGRADE YOUR ORDER INSTANTLY

• We will upgrade products in your order marked 'Eligible for Amazon Prime delivery rates', to free One-Day Delivery, the moment you sign up

Click the button below to start your one-month Free Trial -- you won't be charged now. If you want to continue after your Free Trial, do nothing. Your benefits will automatically continue and we'll charge your payment method (Visa/Delta/Electron ***-0211) £49.00 for the next year. If you prefer, you can select "do not upgade" in the Manage Your Prime Account section of Your Account and your payment method won't be charged. If you continue, we'll charge your payment method annually thereafter for your full membership unless you select "do not auto renew". You can always request a refund of the most recent charge if your benefits haven't been used in the new term. If we're unable to charge the payment method above for either the first year or an annual renewal, we'll charge another payment method we have on file for you. You can manage your full membership, including payment method and renewal setting through Your Account.

Free Trial is available to new members only. Limit one per household.

By clicking the button below, you acknowledge that you have read and agreed to the Terms and Conditions and the above, and authorise us to charge the payment method above or another available on file.

Turn on 1-click ordering using my default Amazon Prime settings

Upgrade my order and start my Free Trial now

Before you can continue with your order you either have to click on "Upgrade my order and start my Free Trial now "
or click on the:
button.

You will have opted for the free trial.

Do you not understand what "free trial" means?

Just how much clearer do you need it to be? Especially THIS bit:

There's no obligation to continue beyond the trial period. You can cancel your membership through Your Account at any time during your Free Trial and you will not be charged the £49.00 annual fee

It's not a scam, con or rip-off to get your money at all, it's something that people actually have to opt in for.

Basically, some people just can't be bothered to read what's in front of them - and I'm not talking about the small print of T&Cs here.
It's fully explained in big, bold colour and you have to physically choose one or the other before being able to continue.

I'm all for bashing big businesses when they operate sharp practice policies but in this case, Amazon aren't guilty.

They are not using cunning marketing processes.

zaksmum

Azari wrote: »

If you are getting free supersaver delivery (which the 5 day time scale would appear to suggest) then, no, you have not signed up to a trial with Amazon Prime.

I'm not getting free delivery, I'm paying for it. Still haven't had the item either.

Pollycat

zaksmum wrote: »

I'm a bit worried now. I just made my first ever purchase from Amazon and stupidly ticked I understood the T&Cs...without reading them.

I paid for delivery though and have to wait 5 working days for it, so can I assume I haven't signed up for this Prime thing? I wasn't given the option for free next day delivery at all.

Amazon Prime is offered to new members, I'm surprised you didn't see this offer.

zaksmum wrote: »

I'm not getting free delivery, I'm paying for it. Still haven't had the item either.

I've never, ever paid for delivery from Amazon - at least not since they changed their policy from orders over £15 were free but under that amount delivery was charged - and that was years ago.

I've found that even if you choose free delivery stuff always comes a lot sooner than their estimate.

Is your order fulfilled by Amazon or by one of their market-place sellers?

Amazon website says this:

Does everything on the site qualify for FREE Super Saver Delivery?

For the UK, all items are eligible except gift certificates and items purchased from third-party sellers on Amazon.co.uk Marketplace (unless marked as Fulfilled by Amazon).

I'd guess you've ordered from a 3rd party (market place) seller.