AMAZON CHARGES Beware

Vicky46

In October I made my 1st ever purchase from amazon amounting £24 in Oct. On checking my recent C/C purchases (due in Jan). I find a charge from Amazon for £49. I wonder what it can be and have to wait on a reply to my email. How does one go about getting this money back. ????

burnlyf

You didn't by any chance sign up to Amazon Prime by accident, did you?

http://www.amazon.co.uk/gp/subs/primeclub/signup/main.html

Hermione_Granger

Looks like another "responsible adult" who ticked all the boxes to state that they have read and agreed to all the terms and conditions without actually reading anything.

custardy

Vicky46 wrote: »

In October I made my 1st ever purchase from amazon amounting £24 in Oct. On checking my recent C/C purchases (due in Jan). I find a charge from Amazon for £49. I wonder what it can be and have to wait on a reply to my email. How does one go about getting this money back. ????

you signed up to prime
you didnt read what you signed up to
you havent looked in your own amazon account

Padz_2

If you haven't actually used the Prime service apart from during the free trial (that first order) then they will most likely refund you without a problem. If you've ordered other stuff since and taken advantage of the one day 'free' delivery service then they are unlikely to do so.

JenJen70

My husband signed up for the free trial & forgot to cancel, Amazon refunded the £49 with no hassle when I contacted them as we hadn't used the service since.

JenJen70

"Can I cancel my membership to Amazon Prime?

You can cancel your membership in Your Account at any time before you or your registered guests have made any eligible purchases and we will refund your full membership fee. To do this, visit the "Prime Settings" link of Your Account and click the "Cancel membership" button. It can take up to two days for completing this process. For any trial or other promotional memberships you may cancel such membership at any time by clicking Prime Settings in Your Account and selecting the "Do not upgrade" button."

HTH

Helen_J_3

I've been stung with this too, not impressed at all. Yes we should all read the terms and conditions but it's not a good way to treat customers!

HappyMJ

Most people don't read these T's and C's...I know of a lot of friends hit by this. To me the T's and C's are clear. If you want free next day delivery you are signing up to Amazon Prime at £49. Otherwise always select free super saver delivery (up to 7 days).

DCFC79

Vicky46 wrote: »

In October I made my 1st ever purchase from amazon amounting £24 in Oct. On checking my recent C/C purchases (due in Jan). I find a charge from Amazon for £49. I wonder what it can be and have to wait on a reply to my email. How does one go about getting this money back. ????

Yes its detailed how to cancel Prime when you signed up, google for the answer, not sure how you can sign up without noticing it

Helen_J wrote: »

I've been stung with this too, not impressed at all. Yes we should all read the terms and conditions but it's not a good way to treat customers!

When you choose the Prime option it explains how to cancel, didnt have to click on anything as a box comes up when you select prime(or it did with me the other day)

vicmorrow

Helen_J wrote: »

I've been stung with this too, not impressed at all. Yes we should all read the terms and conditions but it's not a good way to treat customers!

Amazon T&C's re. Amazon Prime are very clear . If you choose not to read them or forget to cancel how is it Amazon's fault? I've yet to hear of anyone that hasn't subsequently used Amazon Prime after the free 30 days being refused a refund. That's a good way to treat customers.