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AMAZON CHARGES Beware

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In October I made my 1st ever purchase from amazon amounting £24 in Oct. On checking my recent C/C purchases (due in Jan). I find a charge from Amazon for £49. I wonder what it can be and have to wait on a reply to my email. How does one go about getting this money back. ????
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Comments

  • burnlyf
    burnlyf Posts: 77 Forumite
    You didn't by any chance sign up to Amazon Prime by accident, did you?

    http://www.amazon.co.uk/gp/subs/primeclub/signup/main.html
  • Looks like another "responsible adult" who ticked all the boxes to state that they have read and agreed to all the terms and conditions without actually reading anything.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Vicky46 wrote: »
    In October I made my 1st ever purchase from amazon amounting £24 in Oct. On checking my recent C/C purchases (due in Jan). I find a charge from Amazon for £49. I wonder what it can be and have to wait on a reply to my email. How does one go about getting this money back. ????


    you signed up to prime
    you didnt read what you signed up to
    you havent looked in your own amazon account
  • Padz_2
    Padz_2 Posts: 281 Forumite
    If you haven't actually used the Prime service apart from during the free trial (that first order) then they will most likely refund you without a problem. If you've ordered other stuff since and taken advantage of the one day 'free' delivery service then they are unlikely to do so.
  • My husband signed up for the free trial & forgot to cancel, Amazon refunded the £49 with no hassle when I contacted them as we hadn't used the service since.
  • "Can I cancel my membership to Amazon Prime?

    You can cancel your membership in Your Account at any time before you or your registered guests have made any eligible purchases and we will refund your full membership fee. To do this, visit the "Prime Settings" link of Your Account and click the "Cancel membership" button. It can take up to two days for completing this process. For any trial or other promotional memberships you may cancel such membership at any time by clicking Prime Settings in Your Account and selecting the "Do not upgrade" button."

    HTH
  • I've been stung with this too, not impressed at all. Yes we should all read the terms and conditions but it's not a good way to treat customers!
    "A lie gets halfway around the world before the truth has a chance to get its pants on" - Winston Churchill
  • HappyMJ
    HappyMJ Posts: 21,115 Forumite
    10,000 Posts Combo Breaker
    Most people don't read these T's and C's...I know of a lot of friends hit by this. To me the T's and C's are clear. If you want free next day delivery you are signing up to Amazon Prime at £49. Otherwise always select free super saver delivery (up to 7 days).
    :footie:
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 18 December 2011 at 6:49PM
    Vicky46 wrote: »
    In October I made my 1st ever purchase from amazon amounting £24 in Oct. On checking my recent C/C purchases (due in Jan). I find a charge from Amazon for £49. I wonder what it can be and have to wait on a reply to my email. How does one go about getting this money back. ????

    Yes its detailed how to cancel Prime when you signed up, google for the answer, not sure how you can sign up without noticing it
    Helen_J wrote: »
    I've been stung with this too, not impressed at all. Yes we should all read the terms and conditions but it's not a good way to treat customers!

    When you choose the Prime option it explains how to cancel, didnt have to click on anything as a box comes up when you select prime(or it did with me the other day)
  • Helen_J wrote: »
    I've been stung with this too, not impressed at all. Yes we should all read the terms and conditions but it's not a good way to treat customers!


    Amazon T&C's re. Amazon Prime are very clear . If you choose not to read them or forget to cancel how is it Amazon's fault? I've yet to hear of anyone that hasn't subsequently used Amazon Prime after the free 30 days being refused a refund. That's a good way to treat customers.
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