Virgin Fibre Optic Broadband

pull62

Hello

I am considering switching to Virgin cable Broadband which has just arrived in my area. As its cable do I still need to get a pac code from my current provder O2?

thanks

jb66

No you just cancel as vrgin cable doesn't use a phoneline.

Remember to go through quidco.com

pull62

Thanks for that, hate the hassle of getting pacs/macs etc

jb66

pull62 wrote: »

Thanks for that, hate the hassle of getting pacs/macs etc

It's best to overlap when moving to virgin to minimise downtime and if an issue occurs you still have Internet

fosheezy

My advice: do your homework first. Virgin Media look tempting with their high download speeds, but all too often the quality of the signal is poor. There are customers all over the UK (disclaimer: I am one) who are suffering from "high utilisation" faults within the Virgin Media network, which manifest themselves as massive amounts of jitter and packet loss. It almost seems like they're oversubscribed system-wide, and it takes them months to address any complaints. But don't take my word for it: search the web, or even just take a look at their own official tech support forums, where you'll see hundreds of new posts every day complaining about this sort of issue.

If all you want to do is download files, you'll probably be OK. But if you want to do anything latency-sensitive, like watch streaming movies, or play online games, or make Skype calls, or even telecommute, well... I wish you better luck than myself or many of their other customers are having.

robt_2

fosheezy wrote: »

My advice: do your homework first. Virgin Media look tempting with their high download speeds, but all too often the quality of the signal is poor. There are customers all over the UK (disclaimer: I am one) who are suffering from "high utilisation" faults within the Virgin Media network, which manifest themselves as massive amounts of jitter and packet loss. It almost seems like they're oversubscribed system-wide, and it takes them months to address any complaints. But don't take my word for it: search the web, or even just take a look at their own official tech support forums, where you'll see hundreds of new posts every day complaining about this sort of issue.

If all you want to do is download files, you'll probably be OK. But if you want to do anything latency-sensitive, like watch streaming movies, or play online games, or make Skype calls, or even telecommute, well... I wish you better luck than myself or many of their other customers are having.

And I bet for every customer with a bad experience there are a thousand who are perfectly happy (I am one, as are around 10 people I know personally, in different areas).

No point going on to forums to see the level of complaints - it is meaningless without knowing what percentage of customers post there. I would hazard a guess at 0.001%

bungle4by4

i must say, i've just swapped from sky to virgin, and they dealt with everything, and the broadband is fast as hell and works great, i dont need to reset my router every other day as i did with sky.

Its currently peak time for broadband, and ill just go and test my speed to give an accurate figure. At off peak times it runs at 30meg, exactly what i pay for. i do expect it to be a little slower at this time of day.

useless_git_requires_wife

Virgin cable bb have been good for me. I never suffer any drop in service. I would avoid their tv and hone phone service like the plague, though.

bungle4by4

here we go, more than happy with this for this time of day and the usage on the network will be very high now.

Manchester test server (Im in the Potteries)


Liverpool test server



this is new to me, nicked the idea from robt below

robt_2

Here is one for me - I pay for 30MB broadband.





fosheezy, don't speak for us all. Just because you have a poor connection, it doesn't mean everyone has and that the company should be avoided.

kwikbreaks

robt wrote: »

fosheezy, don't speak for us all. Just because you have a poor connection, it doesn't mean everyone has and that the company should be avoided.

He's perfectly correct to point out that many do though and that VM don't rush to fix these issues. My own local area is oversubscribed and I'll be moving on once I can get Infinity. Meanwhile I've downgraded from 50Mbps to 10Mbps as that's all I can get a lot of the time (well all the time now obviously).