Settee broke within 10 minutes

ParaDiddle

I'm not out to rip anyone off, but am i eligible for any recompense? For example, i'm down to a two seater settee for a family of five.... until the customer services manager turns up on Tuesday !!!

Plus, should i let him repair if i get £X back?

Barneysmom

I would really try to reject for a full refund, if one side's gone that quick it's probably made with inferior wood.

vicmorrow

ParaDiddle wrote: »

I'm not out to rip anyone off, but am i eligible for any recompense? For example, i'm down to a two seater settee for a family of five.... until the customer services manager turns up on Tuesday !!!

Plus, should i let him repair if i get £X back?

Oh !!!!!! stop being a drama queen and just stick some books under it until tuesday!

unholyangel

somethingcorporate wrote: »

No, you don't. You should reject for a refund and go elsewhere. Once they repair once they can do it again and again and again.

You know i dont often disagree with you but SoGA states:

(6)The buyer is not by virtue of this section deemed to have accepted the goods merely because—
(a)he asks for, or agrees to, their repair by or under an arrangement with the seller

The problem is, you can only reject outright within a reaasonable time. Reasonable time varies depending on product etc. So, the real question is, what is reasonable for a sofa? If you accept a repair and then keep the sofa for a few weeks and something else goes wrong, you could very well find you lose your right to ourtight reject the sofa.

I would also say that the sofa is fit for purpoe, it is just not of satisfactory quality. There is a difference and I think Mamamoo can agree the sofa is not of satisfactory quality After all, if it collapses just being pushed around, it is VERY likely to have collapsed when someone sat on it.

Personally I would reject outright. To me there is also a huge difference between something breaking after a few months use and something breaking before its even used. It may just have been bad luck, but i'd rather not take the chance!

arcon5

If you reject it for full refund -- make sure you do it in writing by registered post to be safe.

Personally i'd consider 7-10 days max reasonable to reject a faulty sofa. Although this is a matter of opinion.

somethingcorporate

unholyangel wrote: »

You know i dont often disagree with you but SoGA states:

(6)The buyer is not by virtue of this section deemed to have accepted the goods merely because—
(a)he asks for, or agrees to, their repair by or under an arrangement with the seller

The problem is, you can only reject outright within a reaasonable time. Reasonable time varies depending on product etc. So, the real question is, what is reasonable for a sofa? If you accept a repair and then keep the sofa for a few weeks and something else goes wrong, you could very well find you lose your right to ourtight reject the sofa.

I would also say that the sofa is fit for purpoe, it is just not of satisfactory quality. There is a difference and I think Mamamoo can agree the sofa is not of satisfactory quality After all, if it collapses just being pushed around, it is VERY likely to have collapsed when someone sat on it.

Personally I would reject outright. To me there is also a huge difference between something breaking after a few months use and something breaking before its even used. It may just have been bad luck, but i'd rather not take the chance!

You're 110% in the right there - I was keeping it too simple. Thanks for the clarity for the OP.

deanos

Pretty sure a sofa should be lifted not dragged across the floor putting pressure on the legs and causing them to break

Hope you get it sorted and think carefully what you tell them

And i dont think you are liable for compo BTW

bris

You can reject it for a refund, but they may claim excessive force was used and it broke. This could result in you having to prove the materials used were not fit for purpose.
You can make all the demands you want but they don't have to accept them, (without a court order) and can make things difficult for you, knowing DFS they will.
If you don't get the outcome you want, try the CC or finance company if you used one, they tend to have a better understanding of the law.

paulwellerfan

comp. for what, just sit on it, not like your gonna break it any worst than you have is it.
merry xmas

meer53

It's the week before Xmas, it's more than likely that it will be repaired next week, it's a bit of wood. You probably caused it to break by dragging it rather than lifting it to move it.

Chill out, let them repair it and enjoy your new sofa at Xmas ! Why would you ask for compensation ? What loss have you suffered ?

BTW - I have 2 DFS sofas which i can't even move by dragging they're so heavy, when i did try to push one, the carpet folded up in front of the legs, so i stopped. The only safe way to move them is by lifting.