Warning / vent re AMAZON

kit

I ordered something from Amazon on Sunday night using my prime account (so i get free next day delivery). They dispatched on Monday but parcel been sitting in HDN depot since 7am Tuesday morning.

Various emails and a long phone call later Amazon admit they are having 'difficulty' with deliveries at the moment and my item with be with me by SATURDAY!!

I would recommend people be careful if ordering for xmas. It may not get to you on time.

Oh, and currently they are refusing to give me any compensation. Ha, they obviously dont know I use MSE and know my rights

Oliver14

kit wrote: »

Oh, and currently they are refusing to give me any compensation. Ha, they obviously dont know I use MSE and know my rights

You obviously don't know your rights as you have no legal right to compensation. They may give a goodwill gesture but if you go quotingg mse and imaginary rights you won't get anything

vicmorrow

kit wrote: »

I ordered something from Amazon on Sunday night using my prime account (so i get free next day delivery). They dispatched on Monday but parcel been sitting in HDN depot since 7am Tuesday morning.

Various emails and a long phone call later Amazon admit they are having 'difficulty' with deliveries at the moment and my item with be with me by SATURDAY!!

I would recommend people be careful if ordering for xmas. It may not get to you on time.

Oh, and currently they are refusing to give me any compensation. Ha, they obviously dont know I use MSE and know my rights

...and your rights are?

easy

Hmm, what rights I wonder?

I've been a prime customer for over three years, always found the service excellent. I wonder what the current difficulties are? I'm guessing it's something pretty much beyond their control. Could it be extreme weather in Scotland ?

What compensation do you think you are entitled to ?

vicmorrow

This is I suspect maybe an MSE thread for whatever reason.

kit

Have you not all read Martins article on staying in for deliveries and compensation?? Prime accounts quote 'guaranteed next day delivery' which I did not get. I have just used his template letter in an email to them.

kit

easy wrote: »

Could it be extreme weather in Scotland

I live in South Devon. And my parcel is sat in the depot about 10 miles away from me

Mupette

rule no 1 for ordering christmas presents, dont leave it to the last few weeks.

if you have to leave it till the last few weeks, know that it is VERY busy and not to expect things RIGHT NOW.

you know there was a motorway crash yesterday morning, royal mail van, seen the pictures? the driver didnt stand a chance, now your parcel most likely wasnt there, but think about everyone who's parcels are on there and shouted and screamed (like you), to be told what had happened, shut up a fair few i bet.

Now think about the driver's family, he died.

Amazon can't control what happens to that parcel once it leaves the depot, the weather has been a bit nasty too..

nothing you can do, your parcel will be with you soon.

whitelabel

order item again for next day
and return first one >?

banger9365

must be bad round your end,mine was only a day late HDLN,and i am waiting for one thats coming with royal mail , they have had it two days now also prime account,hope i get it before new year,
mine is coming from where the crash happened,so just chill abit ,they have high volumes and bad weather to deal with

loracan1

I can't fault Amazon at the moment, I ordered something on Sunday night, turned up Tuesday late afternoon and something else last week turned up two days after ordering...both ordered using supersaver free delivery.