Help tescos have just ruin our Christmas!

Hiddenidenity

warehouse wrote: »

Nail on the head: Advice

Where's the advice in "I check my bank statements every day". It's lecturing, not advice.

Far from lecturing. It is advice, maybe common sense too.

Either you know your budget and you would notice you were £300 up in the bank, Or you have so much of a buffer you wouldnt really notice but it wouldnt be a problem if they wanted it today if that was the case.

If the op is struggling as much as she say to find this £300 then she obviously doesnt have enough in the account to not notice an extra £300!!

telboyo

A similar thing happened to me at an ASDA Petrol filling station, I used to use the pay at pump facility and put in about £50 of fuel(remember those days when you could fill a tank for £50) 2 or 3 times per week. My bank, FD, sends me text messages when certain trigger points are met.(Transactions of over £50 being 1 of them) I was surprised when I saw 5 transactions of approx. £50 all dated the same for the same ASDA PFS. My initial assumption was that somehow I had paid for the customers behind me in the queue. I contacted the bank, initially they suspected an error, but they rang back and told me the dates the transactions had taken place and that ASDA had waited a fortnight before sending these transactions to the bank.

I just assumed that the comms link between the petrol pump and the bank was broken. I stopped using the pay at pump facility at ASDA after that.

LianneH

wonder what you guys think of this....

I took out pet insurance in June and wanted to pay the full amount instead of installements. I use my cashback credit card and I transfer the amount into a separate bank account so I know how much I have left to spend. The company still haven't taken the money from my credit card... yoy may ask why I haven't contacted them. Well last year they did the same thing and I contacted them at least 3 times before they got it right!

Now I am expecting at some point to pay for this, but seems rules are still geared up in the big companies favour, even when they are inefficient and clearly dont "need" the cash flow.

I think the OP needs to learn from this mistake, just draw a line under it now and move on and make sure it doesn't happen again!

Standingtall

You know what, I think there needs to be a campaign to get these companies to process these payments more quickly. I work for a large multinational and I deal with customer invoicing and supplier payments. There are strict contractual obligations for both. If I messsed these stakeholders about I would be in breach of contract.

Now one of the posters above stated that the companies have 6 months to debit our accounts. Maybe this needs to change. We certainly have a responsibility but surely as consumers we deserve fair treatment and I do not feel this law reflects this.

aliasojo

Standingtall wrote: »

Now one of the posters above stated that the companies have 6 months to debit our accounts. Maybe this needs to change. We certainly have a responsibility but surely as consumers we deserve fair treatment and I do not feel this law reflects this.

I'd be up for supporting a 'use it or lose it' campaign.

Take the cash from me within 48 hours of purchase or tough, you lose it. :rotfl:

Can't help feeling I'd be quids in every month.

suki1001

I used to work for a large company that had a backlog of applications for home insurance. Some went back several months. I always felt really rotten when the system worked out the customer had to pay several months home insurance at a time. Worse was if they had a claim, especially if the very late application was rejected. The customer would argue, I thought I had home insurance and we had to say - did you not notice no payments were coming out of your account? It was awful. Technically the company were right, but I thought morally it was very naughty. I'd have been one of those people who would have assumed I was paying the insurance.

I do think they should have shorter time limits on it. In the case of the insurance, making them step up to them being disorganised may make them pull their fingers out. I do agree that the money needs to go and of course if we are not organised financially we are leaving ourselves vunerable to companies making mistakes like this, I do think they should be more stringent. I think people assume that because payment are done by machine, that there is no room for admin error as opposed to when we used cheques and people were more aware there was a 6 month gap, it would be a bit easier to understand that this could happen.

jamespir

if you are strugging you are going wrong somwhere you need to do an income expenditure and then look at the things you can lower or leave out
its unfortunate that the money has only just been taken but that happens to a lot of people

your 300 pounds down now but you would have been 300 pounds up just after you payed for this shopping

it depends how old your kids are but could you explain that theyl each gets something small to open christmass day and get other things in the january sales or when every you are able to

dzug1

Standingtall wrote: »

Now one of the posters above stated that the companies have 6 months to debit our accounts. Maybe this needs to change. We certainly have a responsibility but surely as consumers we deserve fair treatment and I do not feel this law reflects this.

Well the law says they are entitled to the money for 7 years. It's the banks' procedures that say that for 6 months they can just take it. After that they have to ask you for the money - and would win in court if you didn't pay.

As to what's fair, not sure. 48 hours as mentioned by another poster is ridiculously short if things go wrong and need sorting out.
Though maybe it should be reciprocal;) - we take the money twice by mistake, you don't notice for 48 hours, we don't have to pay it back;)

aliasojo

dzug1 wrote: »

As to what's fair, not sure. 48 hours as mentioned by another poster is ridiculously short if things go wrong and need sorting out.

Yes I agree.

(I was joking though. )

DaisyChainMaker

Crikey 6months is a blooming long time no wonder you forgot... life does tend to get in the way of remembering what you paid for when so I do sympathise with you. Lordie I forgot what I spent yesterday let alone six months ago. I now have an excel spreadsheet on my laptop that I update weekly to try and keep track of all I spend but even then I sometimes make a mistake and forget something and have to juggle finances like mad when a payment goes out of my bank.

All you can really do now is learn by it and try to juggle payments around so you can manage over christmas. Remember it isnt all about presents so don't feel guilty if you can't spend money on gifts for others. Look on these forums for ideas and maybe get creative? xx