MSE News: Orange won't face price hike investigation but door open for complaints

derekjs

Rather than trying to be barrack room lawyers over this let's use consumer power. I have complained and received that standard reply so after about 15 years with Orange and currently paying £65 per month for two iPhones, I have told them that whatever they offer at contract renewal time I will be moving supplier. I was going to move from BT to the Orange Broadband service but have told them that they have lost this business. Even if I find that I have to pay more to another supplier in due course Orange has lost a long and loyal customer due to this action. I commend this action to others - after all Orange is a late adopter of technology and their customer services are poor.

derekjs

drbesty wrote: »

Perspective would be half the world not being able to afford to eat while the other half searches for small things to moan about, that's a whole other discussion though

It may be a small increase but this makes it all the more pernicious !!

Guys_Dad

derekjs wrote: »

Rather than trying to be barrack room lawyers over this let's use consumer power. I have complained and received that standard reply so after about 15 years with Orange and currently paying £65 per month for two iPhones, I have told them that whatever they offer at contract renewal time I will be moving supplier. I was going to move from BT to the Orange Broadband service but have told them that they have lost this business. Even if I find that I have to pay more to another supplier in due course Orange has lost a long and loyal customer due to this action. I commend this action to others - after all Orange is a late adopter of technology and their customer services are poor.

Good to see someone put principles above money.

Obviously, you won't go to Vodafone who did the same in October.

Nor T-Mobile, as they are part of the same group that gave Orange the green light to raise prices.

Nor Virgin, who did the same, I believe.

Still leaves O2 and 3 of course, despite O2 not having great prices, but they offer discounted broadband to mobile customers, or at least they did earlier this year.

Personally, I subscribe to the Godfather view "It's business, not personal". And I save money too, but, each to his/her own.

Mods, can you create a smiley for deep irony?

tez1982

There is always GiffGaff, who (from my experience) sell themselves on doing right by there customers.

Yes it's a quid per customer, yes its not much, yes it says they can do it in the contract.

Doesn't mean they should!

gjchester

tez1982 wrote: »

There is always GiffGaff, who (from my experience) sell themselves on doing right by there customers.

Not the greatest at customer service though, leaving some people stuck for three weeks without any service or way to contact them.


http://www.theregister.co.uk/2012/01/19/giffgaff_outage/