Urgent Advice re Carphone Warehouse PLEASE!

pinkemsy

My two contracts with CPW ended in the first week of November. After speaking to numerous individuals no one told me that I would continue to be billed after this date. I cancelled the direct debit as I would do at the end of any agreement. I continued to receive bills and letter and this week received letters from a debt collection company who were absolutely vile when I spoke to them on the phone.

Essentially, despite requesting to cancel the contract in writing, and them admitting their error in not issuing the PAC codes for the two phones, I have had to pay £160 for outstanding bills from Nov to now. I have been so frustrated with One Stop Phone Shop, who my dealings have been with that I want to go to small claims court, a prospect that un-nerves me and I'm sure the corporate bullies will win. I couldn't sleep last night as I am so frustrated with the way I've been treated.

How on earth am I going to rectify this and get my money back? I live outside London and am tempted to go to their HQ and deliver a letter personally for Charles Dunstone, whom I have never received a response from despite writing previously.

There are so many details to my concerns and it will bore you all to tears! However, I have been completely up to date in my dealings with them, and I'm embarassed to say I've been in tears twice now because of this.

Can anyone provide any advice?

pinkemsy

BTW - just to clarify, the reason I've been driven crazy by this is because I thought I'd done everything right, any time I've sent anything I receive proof of postage because I just don't trust them. I've done my utmost to do everything right.

quidsinquentin

Go to a CAB or contact trading standards - in fact do both.

Not to make things worse, you are on a difficult footing and need an organisation to assist you.

Clive_Woody

You say your contract ended in November and you cancelled your direct debit. Did you continue to use the phone?

-1-

If you didn't give notice to cancel before the contracts ran out then the contract would continue.

Contracts are a MINIMUM of 12 or 18 months it's upto the customer to give notice to terminate the contract to prevent going over the contract term.

It states this in all of the networks t&c's.

g33za

Was it an o2/cpw line?
If you cancelled the contract in writing did you get an acknowledgement?
What address did you send the letter of termination to? Is this an address that customer services give you?
Did you send the letter recorded?

pinkemsy

Clive_Woody wrote:

You say your contract ended in November and you cancelled your direct debit. Did you continue to use the phone?

No I didn't, I'd be pretty stupid to do that now wouldn't I!!!! However, bet the fact that all this has happened made you wonder now didn't it :rolleyes:

Old_Gold

When you complain make sure it is to the office nearest CPW or OSPS. The more they receive the sooner they will have to do something about the horrendous customer relations.
Look up previous posts on this site about going to court online. That should give you more confidence about going ahead with that action.

pinkemsy

g33za wrote:

Was it an o2/cpw line?
If you cancelled the contract in writing did you get an acknowledgement?
What address did you send the letter of termination to? Is this an address that customer services give you?
Did you send the letter recorded?

It was an O2 One Stop Phone Shop line, managed by CPW.

I sent it to the Customer Services address then faxed it to the number on my bill. I have proof of sending the fax, not the letter, as it seemed such a run of the mill matter. I did the rest via email and have copies of all of that correspondence naturally. I got a text saying my contract was ending - that was all. I got texts on both numbers.

pinkemsy

Mark - your PM won't be accepted as you have too much in your inbox. I'll try again later.

g33za

i recently cancelled (due to be cancelled in 2 weeks) 2x o2/cpw lines and got confirmation letters, and emails. i'm guessing you never got letters and did your lines stop working after the agreed termination date?

I suppose your texts and emails if they state the things you are claiming might stand some chance if you go to court. But before any of that happens double check everything you have done, phone bills that show you calling the customer services I guess can help. Dont let them get away with it.