Refused refund for faulty TV

tomwakefield

neilmcl wrote: »

The OP hasn't mentioned anything about using a freeview box!

No, but if it did work and he could borrow one, would be an easy way to check whether it was actually faulty, or just an issue with analog/digital.

He could probably pick up an external box for next to nothing since (most? all?) TVs these days come with built in freeview.

bod1467

macman wrote: »

OP, you have no automatic right to a refund if the item is faulty, the retailer can offer you a repair, a replacement or a refund at their discretion.

Yes you do - provided the fault is identified in a reasonable time. i.e. the consumer has a period within which to accept the goods. IMHO finding a faulty TV the day after purchase (assuming there is in fact a fault, and this is not just a Freeview-type issue) is within reasonable time to demand and get a full refund.

stugib

macman wrote: »

OP, you have no automatic right to a refund if the item is faulty, the retailer can offer you a repair, a replacement or a refund at their discretion.

There's more to acceptance (before which point they would be able to get a refund) than it being fault-free. It would need to be fit for purpose too.

Now whether selling a second-hand(?) analogue TV in an area with no analogue signal is arguable whether it's fit for purpose, depending on what purpose it was sold for. It still has a use if you plug something into it, and not all areas are digital only, so I'd still say it was fit for the purpose of tuning into analogue TVs in certain areas, or watching a picture from an external source. I can't believe the market trader made any claims that it would pick up a digital signal, or analogue signals in the local area.

The_Pedant

If they are selling an analogue TV in an all digital area then I would say that it is a 'reasonable expectation of an average individual' that the television purchased would be able to pick up television broadcasts in the area it was sold, unless it was described otherwise.

After all, if you walked into one of the big electrical sheds and picked up a new TV, what would you think if you got it home & found out it was analogue only and therefore as much use as the chocolate teapot you also have sat in the cupboard? If you accept that that is acceptable then how far do you go? What if they were selling US TVs or ones that operate on a different frequency etc?

Therefore for a portable or battery powered TV, unless it was described otherwise I would consider rejecting it as not fit for purpose.

wealdroam

Might it be a reasonable expectation for a person buying an analogue tv in a digital only area to use a freeview set-top box with it?

After all, is there anyone left in the country that doesn't know about the digital switchover?

System

As the O Plived 15 miles away is it reasonable to expect a market stall trader to know whether the OPs area is analogue or digital?

WelshSun

Thanks for the replies guys.

It is a digital tv and has the Freeview logo on it. My area, where I live and where the market is and a large area around it went only digital in 2009.

Also its a cheap tacky black and white chinese TV (I knew this when I bought it). Half the box is in English and the other half in Chinese. Though as I say it has a Freeview logo and a big UK flag with UK Digital TV Suitable wrote on it. Also it would be useless to use for anything else, it has no scart or hdmi slot.

WelshSun

Any help after I updated above?

lincroft1710

If the manager is only there on certain days, then you will either have to visit the market on one of those days or visit the market on a convenient day for you and obtain a contact phone no or email address for him/her from one of the assistants. Or get them to phone him/her while you're at the stall. If the assistant is unco-operative the markets manager will certainly have contact details

maninthestreet

A B+W Digital TV? I think you were sold a pup - does the TV (not the box) have the CE mark somewhere on it?