talk talk go live date question

bagwandeen81

the previous occupants of flat i live in left behind a barred talktalk account,i joined talktalk and had live date of 21.11.2012,an engineer phoned and we explained that there was a phone socket,and also all lights are green on the modem and in modem settings it says internet is connected.engineer said it would be live in 5hrs or 12am 22.11.2012.
then the fun and games started,talktalk are blaming bt openreach and the exchange.
we are told too wait 24-48hrs,for bar to be lifted from account of person who lived in flat before myself.
then i am told after being passed from department to department that theres been a delay and a new engineer appointment has been booked for 4th january 2013!!
i need help,or bt openreach email address or a contact number.

macman

You can't contact BT OR, they do not deal with the public, you need to work through your ISP (unfortunately).

DevonMarc

How talktalk are still trading I really do not know.
The worst company I have ever dealt with.

geraint690

Had the opposite to you all.... Ordered phone line and broadband in carphone warehouse on the 23/10/2012 was told 4 weeks. No problem I thought.
Received confirmation that the go live date will be the 02/11/2012. 18.45 went live. Phone did not work..... Reported at 19.00. TT automatically set up a call divert to my mobile. BT arrived on 03/11/2012 at 18.00. Reported a faulty cable. Was advised that my broadband might work... It did....
BT returned on 05/11/2012 at 10.00. All working perfectly by 10.35.
Talk Talk cannot be that bad......

TalkTalk

Hi All,

If any customers are experiencing issues please either join the TalkTalk members Forum or tweet us @TalkTalkCare where we can assist you with your query.


Regards

Online Community Department