Misleading Web Images.

muzza79

Hi All,

I bought a camera from Jessops back in may this year(2011) and until recently haven't had the time to play with it much until now(Dec 2011).

The problem is that on looking at the photo results they can be very blurry and I thought the camera came with a stabilising lens, and on closer inspection I find I have a stranded lens. When I emailed Jessops to ask they said the image stabilising lens is not included with the camera kit. I distinctly remember seeing and is still online now a picture of the camera WITH a stabilising lens attached.

I know it's been over six months but am I entitled to ask for a lens replacement, complete camera exchange or a refund due to the misleading picture of the product even thou the actual written description is correct?

Thank You in advance,

Lee.

scheming_gypsy

No, the description is where the information is and the picture is there for visual purposes only.

Hintza

And you should have inspected the camera properly upon elivery and not 6 months later.

muzza79

Not wishing to argue, I thought that they would need to state somewhere that the images are not a true representation of product or statement saying model is seen here with this item which is not included?

NeverInDebt

Regardless of whether the image or description was right or not as stated you left it far too long to argue your case. Time to move on and put it down to experience you stand zero chance of getting any where now due to the time you left it

muzza79

Hintza wrote: »

And you should have inspected the camera properly upon elivery and not 6 months later.

I know but life's complicated!

tomwakefield

muzza79 wrote: »

I know but life's complicated!

Yes, yes it is.

If it came to it, could you prove that
1) The image had a stabilising lens and
2) It wasn't marked anywhere that the camera did not come with the lens?

muzza79

NeverInDebt wrote: »

Regardless of whether the image or description was right or not as stated you left it far too long to argue your case. Time to move on and put it down to experience you stand zero chance of getting any where now due to the time you left it

Oh well, I was just hoping I might have a case to get the product I thought I bought. I know that time is an important factor but it's always good to seek advice first.

Anyway I will let Jessops know of the incorrect image regardless of my disappointment so future customers may not make the same mistake when purchasing this item.

custardy

which camera is it?

muzza79

tomwakefield wrote: »

Yes, yes it is.

If it came to it, could you prove that
1) The image had a stabilising lens and
2) It wasn't marked anywhere that the camera did not come with the lens?

I could only prove this by their current webpage and the only written statement is at the bottom of the page "2011 Jessops.com | Technical specifications for guidance only and cannot be guaranteed accurate. Errors and omissions excepted."

This is on the jessops dot com page and search for canon EOS 500D -18-55mm + 75-300mm kit lens & see middle/ second image.

texranger

muzza79 wrote: »

Oh well, I was just hoping I might have a case to get the product I thought I bought. I know that time is an important factor but it's always good to seek advice first.

Anyway I will let Jessops know of the incorrect image regardless of my disappointment so future customers may not make the same mistake when purchasing this item.

the image may be correct today as it may now come with stabilising lens which it never 6 months ago, you need to prove they used the same image 6 months ago, as with all technology these change on a daily basis.

thei is no recourse after 6 months, if i purchased such a thing i would have checked this out on delivery, also i would not have purchased such an item unless i was wanting that item to use then and not just purchase it as i may use it in 6 months time.