Holding back eBay feedback to ransom

susplum

TheFlyingGerbil wrote:

:eek: :rotfl:

Strange that two selllers said that thy wait for buyers to leave feedback first, surely once the buyer has paid what difference does it make to the seller if they have received the good, the buyer still paidin time in good faith for the products then they should have +ve feedback. If the buyer paid promptly and then left you negative feedback would you still leave positive feedback for them if they earned it?

Joe

I just want to make sure they are happy with the item. My view is that the transaction isn't over just because I've been paid, I want to make sure the item arrived too and wasn't damaged etc. I only leave it until they've given theirs so that I don't think everything is fine and move on and they haven't got the item yet. When I have left my feedback I remove the item from MyEbay and the transaction is complete. You sked why it makes a difference if the buyer has recieved the good... I think that if you are a *good* ebayer it should make a difference. Thats why so many people here complain about recieving damaged/broken/missold items and cant get anything productive done about it. I don't want to be one of those people complained about.

nightswimmer

TheFlyingGerbil wrote:

:eek: :rotfl:

Strange that two selllers said that thy wait for buyers to leave feedback first, surely once the buyer has paid what difference does it make to the seller if they have received the good, the buyer still paidin time in good faith for the products then they should have +ve feedback. If the buyer paid promptly and then left you negative feedback would you still leave positive feedback for them if they earned it?

This is an age old debate, but just to give you a quick answer to what difference it makes to the seller - there are for example a lot of scams that go on after the seller has sent the good (buyers claiming they never received the goods (even though they did), that the goods were not as described (even though they were), buyers using items and then returning them because they weren't new (even though they were), etc. So for this, and *many* other reasons, some sellers are reluctant to leave feedback first as they are then open to this kind of abuse, with no form of comeback etc.

That being said, there are also good reasons why the buyer feels that they shouldn't have to leave feedback first.

For a fuller answer do a seaerh for threads about feedback - they are easy to find.

TheFlyingGerbil

so... would you still give positive feedback if the buyer deserved it even if they gave you negative feedback?

Joe

susplum

TheFlyingGerbil wrote:

so... would you still give positive feedback if the buyer deserved it even if they gave you negative feedback?

Joe

I cant really say to tbh. I haven't been in that position yet. I guess what I'm trying to say is that I'd hope my buyer would try to sort out any problem with me first (naive I know ). If I got negged for no good reason i.e. no attempt to cantact me to rectify something or in an attempt to scam me I wouldn't give them the satisfaction of a positive, they wouldn't in my opinion be a *positive* ebayer.

As I said though I haven't been in that position so difficult to say.

nightswimmer

TheFlyingGerbil wrote:

so... would you still give positive feedback if the buyer deserved it even if they gave you negative feedback?

Joe

Well personally, as a seller I always leave feedback as soon as a dispatch the items. However i am well aware of the risk i am taking in doing that and have no problem with sellers who don't.

However, if I was in that situation then it would depend. If the negative feedback was fair, then yes I would leave a positive feedback. If on the other hand it was for something that was the buyers own fault, then no. For example, I have had a couple neutrals because the buyer thought the items I sold were smaller than they had expected. Yet my auction listings are clear and well laid out, with the size of the items clearly stated, so if I could have I would have probably also left them a neutral, stating that although they paid quickly, they failed to read the auction listing properly, etc.

codger

Feedback relates to a transaction in its entirety.

Unless a seller is psychic, it's dangerously premature to leave a comment before knowing if the buyer has the item -- and has no complaints about it or the service received.

Not all buyers are sane. Not all postal deliveries are fault free.

I actually get irritated by sellers who leave me pro forma positive feedback about 'thank you for a smooth and easy transaction' when they've absolutely no idea if the transaction is over -- it almost looks as though they're in a rush to get on to the next customer.

I also wonder why so many eBayers seem to think of feedback first instead of communication when an item is Not As Described.

If they'd bought from a High Street store, they'd be on the doorstep next day to get things sorted out. So why behave differently just because it's eBay??????

susplum

codger wrote:

Feedback relates to a transaction in its entirety.

Unless a seller is psychic, it's dangerously premature to leave a comment before knowing if the buyer has the item -- and has no complaints about it or the service received.

Not all buyers are sane. Not all postal deliveries are fault free.

I actually get irritated by sellers who leave me pro forma positive feedback about 'thank you for a smooth and easy transaction' when they've absolutely no idea if the transaction is over -- it almost looks as though they're in a rush to get on to the next customer.

I also wonder why so many eBayers seem to think of feedback first instead of communication when an item is Not As Described.

If they'd bought from a High Street store, they'd be on the doorstep next day to get things sorted out. So why behave differently just because it's eBay??????

Thats how I should have described it.:rotfl:

Codger I'm gonna employ you to translate my mangled thoughts:p

What a waste of my English Degree

rizla01

I always believe that feedback from buyers should relate solely to the item that you agreed to buy and the condition in which you received it. You can then make comment re the service Etc with the feedback.

I recently made a purchase and in spite of three emails to them didn't get one reply but the goods arrived very quickly and I am more than happy with them. No replies to emails was the comment I left with my Pos feedback.

As a seller I only leave feedback if I get left any, but this is clearly stated in my listing.

'All feedback will be promptly returned'.

neilwoods

How many times has this topic come up now.

Yes feedback is good, can tell you a lot about the seller. But too many people are becomin paranoid about there feedback scores, and keeping it 100%. There are more things to worry about in this world than feedback.

Codger has hit it straight on the head and explained it all perfectly.

TheFlyingGerbil

codger wrote:

Feedback relates to a transaction in its entirety.

Unless a seller is psychic, it's dangerously premature to leave a comment before knowing if the buyer has the item -- and has no complaints about it or the service received.

Not all buyers are sane. Not all postal deliveries are fault free.

What does the buyer having complaints about the service you are supplying have to do with them, even if the item comes in a mangled heap through the buyers door or doesn't turn up at all, they still paid you on time so what they did was good - you seem to be admitting to my original problem of holding the buyer over a barrel. I'm not gettign at you personally as several other people have posted similar, or agreed with you. I must be too cynical to get my head around it as an altruistic measure.

Joe