Problems @ nursery?

susancs

You should be asked to sign the accident book to say they have notified you of any injuries that happened in the setting. In regard to incident reports these are condiential as they may have identifying detail of children involved, action taken involving other children, however you can ask for a summary of dates when incidents were noted involving your child. In Nursery settings it is the behaviour management policy (which includes strategies for dealing with children with special needs) you need to be questioning, asking how your child has sustained injuries for a 3 month period from one particular child and if they have updated their policy to deal with this situation? Even if the child in question has special needs they should not allow your child to become a victim and hence should have strategies in place or sought expert advice to deal with this.

I would not confront the other Parent, as they may not believe you, plus become defensive and this will make the situation worse. It is really up to the Nursery to deal with this situation.

I would advise you to put your concerns in writing via letter or email and ask for it to be logged under their complaints policy (they will not like this as the complaints log is viewed by OFSTED during inspections and has to state action taken, outcome monitored etc.). I would list all the dates your child was injured and make them aware you are keeping a log. They may need reminding that under the Childrens Act 2004 they have a statuatory duty of care towards your child, which includes keeping her safe from harm (section 11).

Lotus-eater

I don't think talking to the other parent will help at this stage, it's up to the nursery to sort out.

Would I be angry, damn right I would and would have had several sit down chats with the manager by now.

You saying that the nursery has just been taken over is a good thing. I would arrange a meeting with the new owners/manager and tell them everything you know, without being too judgemental towards their staff. They won't want a bad reputation, or parents who have been there a while leaving, it's in their interest to get things sorted out.

Mimi_Arc_en_ciel

Well I rang the nursery this morning and said I wasn't happy with how they are handling things. I asked if the boy was on DD's key group and the manager didn't know. I asked about the accident book and she couldn't find it but said it was possibly in the room, manager said she would speak to staff again as she didn't know what was being done about the situation. I've told DD that if he goes best her then to move away from him and if he follows her then to tell the teacher. Manager mentioned the boy starts school in Jan so hopefully they won't interact much. Will see what gets said on tues when I take DD

thank you for the replies

meritaten

youre welcome Mimi - good luck - I hope it all gets worked out for the best!

susancs

As per OFSTED guidelines in early years settings all children should be allocated a key person who is repsonsible for monitoring their development, welfare etc. In any good Nursery you should have been given the information who your child's key person is and they should be aware of any incidents, developmental milestones or concerns as other staff should provide that information to the key person. This really is the person who should have the most information on the situation and you really need to speak to this person, along with the Manager, as they will have the "on the spot" daily information. I would also put everything in writing as phonecalls etc do not keep a record of the situation. I would email about today's conversation and just say further to todays telephone conversation, regarding the ongoing 2 month situation whereby my daughter has sustained injuries she states are caused by another child's deliberate actions, I look forward to meeting you on Tuesday x date to discuss how the Nursery has been addressing the situation, your child behaviour management policy and future strategies you have in place to ensure my daughter is kept safe from harm whilst in your care. After the meeting email saying thank you for the meeting with me today and for agreeing to monitor the situation and doing X. I look forward to updates on the situation.