Horrible shopkeeper

mysillyolddad

Hintza wrote: »

The dress was too small from day one and should have been returned at that point for exchange not after wearing, writing on it and washing it.

This really is not difficult.

As for shrinkage most of you are obviously far too young not to know the joys of Levi Jeans!

At last some common sense :T:T:T:T:T:T

wealdroam

Cynical_Monkey wrote: »

Regardless of what the law states, the retailer could go the "good customer service" route and take the hit knowing that they'll have a customer for at least the next 4 years giving them plenty of opportunity to cover the costs.

But the flip side is that the retailer knows the customer is trapped with buying from him for the next four years so has absolutely no need to provide any "good customer service".

Equaliser123

This thread shows this forum at its worst...

If OP is right and the item hasn't shrunk and was not sold in accordance with its description (i.e. size), then there would be a breach of SOGA.

However, if it has been worn and washed, then it seems to me to have been accepted. Thus causing a problem with rejecting it. That said, I don't think it would be fatal to the right to a refund as damages or rectification are not viable remedies.

If it has shrunk and it ought not to have shrunk, then it would also be faulty. However, this doesn't seem to stack up with what the OP has said.

Jeff_Bridges_hair

But what if it shrank in the wash due to the OPs negligence? How do you quantify that then?

Equaliser123

Jeff_Bridges_hair wrote: »

But what if it shrank in the wash due to the OPs negligence? How do you quantify that then?

Well it wouldn't be faulty then, would it?

But we don't know that. And we have to go on what the OP has said.

Flyboy152

Jeff_Bridges_hair wrote: »

But what if it shrank in the wash due to the OPs negligence? How do you quantify that then?

It would be up to the retailer to prove it.

Hintza

What has shrinkage got to do with it? The OP hasn't mentioned it.

Flyboy152

It was offered as a speculation as to why it might have been the OP's fault.

No matter what the explanation, shrinkage or mislabeling, the OP will be in the right.

Hintza

Flyboy152 wrote: »

No matter what the explanation, shrinkage or mislabeling, the OP will be in the right.

How will the OP be in the right? The OP had the opportunity to try the item for size either on the premises or at home and return it before it was worn, they failed to do that.

If something doesn't fit you don't carry on and wear it.

Anyway regardless the shop has already said tough so the OP can go to court if they wish, that is as always their perogative. I know where my money lies on that outcome.