Co Op or HSBC

sat_mad

Thanks for that Gromitt. I'm guessing that First Direct and HSBC will be similar to each other anyway.

mocannhoff

I consider HSBC a serious and relatively solid bank with a superior international network. If you travel abroad opt for HSBC.

lufc7

I really really really dislike HSBC!! Was with them for 8 years before I started having issues and did actually like their on line banking, but when I moved to scotland the worlds local bank disappeared.only a handful in the whole of Scotland. That wasn't my major bug with them not allowing me to cancel a SO on my account for a loan and then taking multiple payment, causing charges up the yin yang, with little help from on-line, telephone banking and not understanding the ball ache to travel to a actual branch wasn't feasable. Anyway that's my issues with them, and I apologise for the FOS fees I'm causing them at the moment, 3 complaints escalated two already upheld and positive the third will. Their complaints procedure left me with a lot to moan about. Any way good luck with whoever you go with

darkvader

lufc7 wrote: »

3 complaints escalated two already upheld and positive the third will

Trust me when I say this but compared to other banks, HSBC are relatively more prone to giving you want you if you make noise. I am not saying it's easy or you always get your way but in comparison with others, they do take a lot of care. Got good will credit from there twice, once an inconvenience pay that I dint even ask for and half price on my Advance account because I said it's not comparable to others in the market today. Not sure why many say their Customer Service is bad, they always pick calls within a minute or so and are quite smart and easy to deal with.

I dont get much out of the HSBC Advance account but having two regular savers putting in £250 each giving 8%, I dont mind paying them £6 a month and using only the travel insurance and free international atm withdrawals coz it's really worth my time and peace of mind banking with HSBC

DV

samwsmith1

sat_mad wrote: »

Sorry to butt in, but could I please ask how First Direct's online banking compares to HSBC and Co-Op?

HSBC & FD are very similar, a few screenshots below:
First Direct (Balances are from June so I'm not bothered)


Screen shot of the Co-Op


A demo of HSBC 'cos I don't have a screenshot at the moment - http://www.hsbc.co.uk/1/2/personal/current-accounts/about/pib-demo

just_about

I am with Co-OP for about a year now, can't really fault them. Excellent and friendly customer service, the only downside being the 'outdated online banking'. However they are offering a £200 incentive if you switch a direct debit from another bank to your co-op account I think.

samjef11_2

@ just_about the co-op bank £200 incentive has now ended.

rb10

mocannhoff wrote: »

I consider HSBC a serious and relatively solid bank with a superior international network. If you travel abroad opt for HSBC.

no! Have you seen how much HSBC charge for foreign withdrawals?

darkvader

rb10 wrote: »

no! Have you seen how much HSBC charge for foreign withdrawals?

Well, if you travel frequently then you need to be on the right account to make a difference. For example, I have to make cash withdrawals when I travel and with HSBC Advance this reduces the costs for me. Plus, I get the multi trip travel insurance cover too which makes up for the monthly account charge (not to mention Regular Saver of £500 as joint account at 8%)

Guess it's inexpensive only if your on the right account type otherwise I agree, HSBC tend to charge higher fees in comparison to other travel card companies

DV

sat_mad

samwsmith1 wrote: »

HSBC & FD are very similar, a few screenshots below:

A demo of HSBC 'cos I don't have a screenshot at the moment - http://www.hsbc.co.uk/1/2/personal/current-accounts/about/pib-demo

A big thank you for this - really helpfull! :cool: