BT Infinity - BT Line

ChiefGrasscutter

amk515 wrote: »

Thanks for the quick replies. The only reason I looked at BT is the unlimited usage. Plusnet have a monthly usage and I dont know how much data I use.

The is a well used facility in Plusnet's member centre which details your monthly usage. I think you can also see the breakdown into into web,email,streaming whatever...
Try logging on to this link
https://portal.plus.net/view_my_broadband_usage/index.php?link=mc_myaccount

diamonds

I got TalkTalk Fibre, customer services are alot to be desired but I emailed the CEO and each month since one of her assistants has sorted billing issues out PRONTO the same day. I'm a mile from the exchange as the bird flies and get 38MBPS as my average....not bad for a FREE upgrade when TT 24MBPS failed me at 8-9MBPS & staff lied to me thats all my line supported so I said im leaving and got Fibre (BT Infinity resold) to stay. This month TT messed my direct debit and I got cut off, I paid by card - CEO contact sorted it refunded £9 non D/D fees & gave me a free month next month

So Essentials has cost me £31.10 all in from my Sept connection for Sept/Oct/Nov/Dec standard charges then a few calls ontop till 1st Dec a grand total of just under £49.

£15.55 a month till April 2012.


My problems with TT outsourced customer care have seen the CEO office reduce my bill again and again and resolve the issues.

1 call to care and if I get a idiot (likely) I call CEO contact & its sorted & credit for inconvience.

Ady87

As stated, line rental is payable to BT for BT Infinity. New customers can get Infinity Option 1 + UEWP plan for £18, with Unlimited anytime available as an add on for £4.90, or you can have your calls with another provider. Although, you would benefit better by having the calls with BT, as not many companies provide a competitively priced calls only package.