We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
EDF bills? Is it me?
Options
Does anyone else find it very difficult to understand EDF bills? I consider myself quite good at all things MS and carefully check my bills.
EDF has me stumped. The bills seem to make no sense. When I rang them to go through it with me the person on the phone had trouble explaining it too.
I'm thinking of changing provider just so I can understand what I am being charged. Who has the simplest bill?
EDF has me stumped. The bills seem to make no sense. When I rang them to go through it with me the person on the phone had trouble explaining it too.
I'm thinking of changing provider just so I can understand what I am being charged. Who has the simplest bill?
0
Comments
-
I fail to see what is so hard, it says your kwh rate and unit used and you daily standing charge and days billed. multiply them and then add the two together and you will get the right tallying figure minus any discount.
I cannot see what is so hard ?0 -
Sorry I didn't make it clear. It's not working out the usage. My bill always has on a list of cancelled charges. eg
cancelled charges exVat
Cancelled VAT charges
Cancelled Vat refund
direct debit discount cancelled
Total cancelled charges
It then goes on to give details of this months bill.
Also the numbers do not seem to add up.
What are all these cancelled charges?0 -
But have they actually charged or credited you for any of those items? Are there amounts against them?
The only one you should have (if paying by DD) is a DD discount.No free lunch, and no free laptop0 -
On our second bill from EDF, all the previous entries were cancelled and a bill was created from the opening meter read to an arbitrary date, then from that date to the end meter reading.
It is totally nonsensical to have wiped out the first bill and even worse to generate different billing periods as the tariff is fixed.
The bill shows numerous cancelled charges for discounts and VAT.
Total gibberish. No plausible explanation could be given by the Customer Services Rep so they offerred a £20 goodwill payment.:rotfl:
They also generated a changed DD for which they can't offer any explanation. :eek:0 -
On our second bill from EDF, all the previous entries were cancelled and a bill was created from the opening meter read to an arbitrary date, then from that date to the end meter reading.
It is totally nonsensical to have wiped out the first bill and even worse to generate different billing periods as the tariff is fixed.
The bill shows numerous cancelled charges for discounts and VAT.
Total gibberish. No plausible explanation could be given by the Customer Services Rep so they offerred a £20 goodwill payment.:rotfl:
They also generated a changed DD for which they can't offer any explanation. :eek:0 -
-
make sure you scroll down to the bottom of the page as i found there calculation for changing my DD right at the bottom of the down load they had used from dec 10 to dec 11 to work out my expected usage and as we know last year was very cold so they tried to increase my D D by £35 a month so yesterday i changed through the links on this site and saved 3175 A YEAR PLUS 330 cash back so thank you M S E:T
There is nothing on the bill to explain the DD change. On complaint,EDf said they didn't know why it had changed other than it was an automated system. :rotfl:
They also said they didn't have a timescale for when they could tell me. :eek:
It's very impressive that they worked out your annual usage based on one day and even better to save £3405 on switching. Probably a world record0 -
Ive been with EDF for years and have never had any
'cancelled' charges listed on my bill.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Here is the bill downloaded.Why did they cancel previous charges? Why did they split the consumption?Why don't they just use the b/f balance and bill consumption from that point onwards?Your energy statement summaryYour charges for this statement
Account balance before this statement £393.77 cr
Your
electricity charges for this statement £178.28
Your
gas charges for this statement £235.11
Your Discounts and Surcharges £19.16 crTotal VAT £13.47
Your new account balance £13.93Account activity since last statement
Your balance at your last bill was (03 Nov 11) £27.01
Cancelled charges (excl. VAT) from 8 Aug 11 to 3 Nov 11 £124.77 cr
Payment 14 November 2011 - Thank you £27.01 cr
Payment 28 November 2011 - Thank you £83.00 cr
Payment 28 December 2011 - Thank you £83.00 cr
Payment 27 January 2012 - Thank you £83.00 cr
Goodwill Payment £20.00 cr
Account balance before this statement £393.77 crElectricity charges 08 Aug 11 - 03 Feb 12
Tariff: Fixed Price 2014 (08 Aug 11 to 31 Mar 14)previous latest units kWh split price total
08 Aug 11 to 02 Nov 11 18020 18514 494 494 at 11.72p £57.90
03 Nov 11 to 03 Feb 12 18514 19216 702 702 at 11.72p £82.27
Standing Charge 180 days at 21.17p £38.11
Total electricity charges before VAT £178.28Gas charges 16 Aug 11 - 03 Feb 12
Tariff: Fixed Price 2014 Gas (16 Aug 11 to 31 Mar 14)
previous latest units kWh split price total16 Aug 11 to 02 Nov 11 9458 9543 85* 949 at 3.387p £32.14
* which equals 949 kWh
03 Nov 11 to 03 Feb 12 9543 9982 439* 4901 at 3.387p £166.00
* which equals 4901 kWh
Standing Charge 172 days at 21.49p £36.97
Total gas charges before VAT £235.11
Discounts and Surcharges
Direct Debit Discount £24.81 cr
Dual Fuel Discount £3.77 cr
Gas Transportation Charge £9.42
Total Discounts and Surcharges before VAT £19.16 cr
VAT
Cancelled VAT charges on £124.77 at 5% £6.24 cr
VAT on £394.23 at 5% £19.71
Total VAT £13.47Your total for this statement £13.930
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards