Buyer in Germany not received item, dispute

thatsfabulous

chancesare wrote: »

If you sent it standard airmail then you will get back up to £46 if you have your certificate of posting. Refund, apologise and claim from Royal Mail.

Why do you hate EBay? They gave you a buyer, they didn't lose your parcel.

Contant issues with them nowdays. Can't leave negative feedback for a buyer even when they dont pay?

thatsfabulous

redcard wrote: »

It's been this way for a while, particularly with foreign buyers using ebay.co.uk.

As a seasoned ebay seller you should be aware of what could go wrong, and should have refused to post the item without insurance.

I will know for next time thats for sure, learned from my mistake.

thanks.

chancesare_2

thatsfabulous wrote: »

It may not be the sellers fault the item got lost but it certainly isnt mine either. Shes obviously alot more cluded up on getting refunds of seller than what I am tbh waiting 4 weeks before contacting me I wouldnt be surprised if she has got item and wants item & a refund.

How much will royal mail give me for item posted standard?

So for future interest and this happened again, sold on UK website I only want to post to UK and someone from outside Uk bid and paid for item how to I cancel it? would they be able to leave me negative feedback because I refused to tell to them?

Firstly, as you cannot prove she has the item, you cannot assume she has. Put yourself in her shoes. Would you be happy?

For the future. If you only want to sell in the UK then set your account preferences to 'exclude countries I don't post to' and tick the countries to exclude everything you aren't happy with.

Then read the postage sticky, as the UK is no different for protection than anywhere in the world.

Yes, she can leave negative feedback.

chancesare_2

thatsfabulous wrote: »

Contant issues with them nowdays. Can't leave negative feedback for a buyer even when they dont pay?

I am sorry, i don't understand this post.

chancesare_2

thatsfabulous wrote: »

I will know for next time thats for sure, learned from my mistake.

thanks.

Disregard redcards comments, they don't have a clue. It's nothing to do with foreign buyers on .co.uk or them not buying insurance.

thatsfabulous

chancesare wrote: »

Firstly, as you cannot prove she has the item, you cannot assume she has. Put yourself in her shoes. Would you be happy?

For the future. If you only want to sell in the UK then set your account preferences to 'exclude countries I don't post to' and tick the countries to exclude everything you aren't happy with.

Then read the postage sticky, as the UK is no different for protection than anywhere in the world.

Yes, she can leave negative feedback.

I wouldnt be no but knowing I was asked and advise to pay for insurance I would think it was my own fault for not sending it tracked/ insured howver knowing what I do know as I seller I know I should have insisted on it.

Ok I will do that thanks, does that mean they wouldnt be able to place a bid if not registered to ebay.co.uk?

thatsfabulous

chancesare wrote: »

I am sorry, i don't understand this post.

I dont mean this issue, I mean in general I dont feel ebay is very fair with sellers anymore. I dont understand how a buyer can bid for item, not pay and yet the seller is unable to leave negative feedback for them.
This is the change which has bothered me the most due to many non paying bidders these past couple of months.

chancesare_2

It isn't impossible to block someone who is intent on finding a way around your blocks, but on the whole, as long as you have countries and buyers exempt, that would cover you.

I appreciate you didn't know, but you need to listen to the advice, refund and apologise to keep your good feedback, claim from Royal Mail and cover yourself in future.

Good luck.

chancesare_2

thatsfabulous wrote: »

I dont mean this issue, I mean in general I dont feel ebay is very fair with sellers anymore. I dont understand how a buyer can bid for item, not pay and yet the seller is unable to leave negative feedback for them.
This is the change which has bothered me the most due to many non paying bidders these past couple of months.

Sorry, I may have misunderstood.

If your buyer hasn't paid. Then you can open a dispute and as long as they don't pay within the time limits, they cannot leave feedback for you.

HedgeHunter

You should of insisted on insurance if posted abroad,as stated... they will need a full refund.