Help desperatly needed plz with Acer 5536

mags1962

debitcardmayhem wrote: »

Hi , the disabling restart will hopefully cause the BSOD which will give you some errors and a message, put the message on here and also the bits like
STOP: 0xZZZZZZZZ (0xzzzzzzzzz,0xzzzzzzzzz,0xzzzzzzzzz,0xzzzzzzzz)
This will give a clue what the error is about. Also make sure she has no USB sticks etc plugged in .
Normally if windows gets a BSOD it reboots and often you don't get the chance to see the bsod, the disabling bit just stops windows from re-loading nothing else. Look here if you wish to know about bsod http://en.wikipedia.org/wiki/Blue_Screen_of_Death

Thank you again.....i will get back on here later when i finish work as she will be home by then with said laptop !! many many thanks

donny-gal

Just another thought from a non-techie, my dear son said his lappy wouldn't start, so I had a look at it, and something just made me look in the cd drawer, once I had removed a normal cd, it booted fine. You need to switch it on to open the drawer or use a paperclip on the small hole to make it open. DG

mags1962

Hi Guys

Just an update

My friends nephew who is good with fixing pc's kindley took a look at the laptop yesterday, not sure exactly what he done yet as not had time to ask him but according to my daughter he removed the back and took something out ! memory maybee ? anyway when he put it back together the pc booted up and she was able to retrieve the work !! Thank god, we never switched the lap top back on untill this morning and Whey hey it fired up first time .
I will be in touch with him today to ask him what exactly was the problem .

I would just like to thank you all for your help and she has deffinatly learned a big lesson from this in regards to backing up important work.

Thank you all x

grumpycrab

Place your bets now! 1. memory 2. battery 3. hard disk 4. CD. Glad its fixed.

debitcardmayhem

Good news mags , it may pay her to use something like dropbox for her Uni stuff www.dropbox.com 2Gb of free storage

She could access that from anywhere ie your PC/Friend etc.

mags1962

debitcardmayhem wrote: »

Good news mags , it may pay her to use something like dropbox for her Uni stuff www.dropbox.com 2Gb of free storage

She could access that from anywhere ie your PC/Friend etc.

Thank you debitcardmayhem

I still have a sore head lol ! i will pass this on to her thanks

in the meantime she is now rushing back to Glasgow hugging her lap top and all the documents that she printed out using my printer and ALL OFF MY BLOODY INK ! she has been fed watered pampered & ready to take on the world.....normal life resumes for me ! lol....many many thanks x