We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

New sofa - problem....

124»

Comments

  • sniper66
    sniper66 Posts: 34 Forumite
    Anyone???

    Thanks in anticipation??
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You could try rejecting it as not of satisfactory quality for a full refund.

    Complain to them and see what solution they offer. Your right to reject as non-acceptance is not affected if you allow them to repair or replace.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You'd be better updating your original thread so people have all the necessary information and dont end up asking the same questions twice and covering old ground
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • sniper66
    sniper66 Posts: 34 Forumite
    Hi,
    Following a long drawn out dispute with the (see above) retailer, we sent the letter below recorded delivery. But the retailer has seemingly ignored this letter and has not contacted us at all.

    I am very much wanting to push this to the max, but what really do I do now?

    Thank you :)
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    Threads merged to help keep things together.
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • sniper66
    sniper66 Posts: 34 Forumite
    Anyone??? Please...?
  • sniper66
    sniper66 Posts: 34 Forumite
    Well....thanks anyway.
  • sniper66
    sniper66 Posts: 34 Forumite
    Well I had a call from Ray yesterday who told me they would pick the sofas up next week, and give a full refund back to my card there in my own home.

    Is that possible? Or too good to be true?
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.2K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.3K Spending & Discounts
  • 245.3K Work, Benefits & Business
  • 601K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 259.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture