New sofa - problem....

somethingcorporate

I would continue to be patient. They appear to be open and good with you so I cannot see any reason why they would no longer want your business.

Give it until the end of Feb and then let us know if you are still having problems.

At that point in time I hope that the manager would see sense and offer you a refund (although then you have to wait when you buy from elsewhere!).

sniper66

Thank you for this reassurance and advice. It just seemes a long time, and that alone makes me feel insecure. Fingers crossed anyway. I will report back either way Much appreciated..

I apologise again for the new thread, thank you for the merge.



S

sniper66

Hi, I have spoken to the manager of the shop in question several times since my last posting. I was told 'withing 14 days for sure.' This date came and went. On the 14th day i called again, and was old, 'pleasde bear with us...just another seven days.'

Guess what? This is the seventh day. I am tearing my hair out. We desperately need these sofas. We have been putting guests off now for a good few weeks.

Can anybody please help me with some bottom line advice.

It would be much appreciated.

s

sniper66

Anyone? Anything??

unholyangel

sniper66 wrote: »

Anyone? Anything??

Reject for a full refund as i advised in a earlier post?

sniper66

Yes, I think it has come to that stage. Can you/anyone tell me the most effective way to go about this?

Thank you:)

unholyangel

sniper66 wrote: »

Yes, I think it has come to that stage. Can you/anyone tell me the most effective way to go about this?

Thank you:)

In a durable form (ie email/letter/fax). Keep it straightforward and to the point. Simply state what problem is (goods did not conform to contract, they have failed to provide a repair or replacement within a reasonable time and without causing significant inconvenience) and that you are rejecting under SoGA for a full refund.

There are websites that provide templates. Here's a couple for you to use/to give you an idea what to say:
https://consumer-tools.direct.gov.uk/consumer-advice/template_letters/SGA1979/
http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/sample-letters/
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html

sniper66

Thank you very much. I shall give them while tomorrow afternoon, then get one sent. I have kept all names and dates of contact and can document our side from that. But everything replacement-wise has been verbally agreed, I trust that will not be a problem. I asked several times if we needed to do 'any paperwork', as they were replacing one model with a different one, but were told no.
I will keep the board informed. And many, many thanks for your advice/help.

unholyangel

sniper66 wrote: »

Thank you very much. I shall give them while tomorrow afternoon, then get one sent. I have kept all names and dates of contact and can document our side from that. But everything replacement-wise has been verbally agreed, I trust that will not be a problem. I asked several times if we needed to do 'any paperwork', as they were replacing one model with a different one, but were told no.
I will keep the board informed. And many, many thanks for your advice/help.

The fact you agreed to let them replace it doesnt impede on your right to reject outright for a full refund and nor does it signify acceptance.

sniper66

Yes thank you.


Well they rand this morningt sayin the sofas will be into their warehouse on Tuesday, for delvery to us on the Wednesday. Fingers crossed because if this falls down I will write them a letter and apply for a refund.

I also spoke to my credit card company about their support. They were helpful in that they indicated that they could instigate a chargeback dispute, I but I told them to await the result of next Wednesday.

I will keep you informed