Tesco Discussion chat & grabbits eleven PLUS

bargainhustler

I just want everyone on here to know that fudge2 is an amazing and incredibly truly lovely person!

Everyone on MSE should be like them. :T:T:T:T:T:T:T:T:T :A:A:A:A

mumsmoneysaverxx

phaze5 wrote: »

Hi guys
Wonder if anyone can help I bought 2 sets of phones earlier for xmas presents the shelf label said 39.99 but they went through at 84.99 each took them to cs and the girl behind the desk said I would be entitled to £180 back but she would have to check with manager as it was a big amount they said they could only dtd on one item and refund on the other I.m not sure on the policy can anyone give me some info before I contact customer services in the morning
thanks

Hello & welcome:):)
Quite simply.. they were wrong.
If you are overcharged they should refund you double the difference. Ring HO in the morning, on 01382822700 and they will either contact the store on your behalf, or, in my case, HO logged my complaint, which went directly to the store. They then followed that up with a phonecall to 'remind them of the dtd policy' and sent me the difference on a gift card to 'save me returning to the store'. They were really nice about it.

Hope all goes well for you, let us know what happens:)x

freddies_flyers_two

Yippee! Finally got some of the enrituals washing liquid & conditioner! Also got a DTD from some shampoo that was stocked up in wrong place, she removed the Sel tho Forgot to look for DM!!! Gutted! No Illooms, Ive had these before & they are cool, kids love em. I wanna really good glitch but cant get there fast enough this week coz DS is still poorly, its like being under house arrest! Cant say I was impressed with the whoopsies discounts either, I thought on an evening they would be heavily reduced but 5 down to 4.25 for 4 breaded chicken breasts still seems dear to me!

phaze5

mumsmoneysaverxx wrote: »

Hello & welcome:):)
Quite simply.. they were wrong.
If you are overcharged they should refund you double the difference. Ring HO in the morning, on 01382822700 and they will either contact the store on your behalf, or, in my case, HO logged my complaint, which went directly to the store. They then followed that up with a phonecall to 'remind them of the dtd policy' and sent me the difference on a gift card to 'save me returning to the store'. They were really nice about it.

Hope all goes well for you, let us know what happens:)x

Thanks mums
Was really embarressed at CS when manager came down and spoke down to me like I was a nobody as there were other people at CS thanks for the welcome and the info really appreciate any help I can get as wasn't sure on the policy xx
Will let you know what happens

LadyLeenie

HappyChappy84 wrote: »

What is the difference between a slow cooker and a crock pot?

I give in :rotfl:

scamps1966

bargainhustler wrote: »

I just want everyone on here to know that fudge2 is an amazing and incredibly truly lovely person!

Everyone on MSE should be like them. :T:T:T:T:T:T:T:T:T :A:A:A:A

Agreed!!:A

mumsmoneysaverxx

phaze5 wrote: »

Thanks mums
Was really embarressed at CS when manager came down and spoke down to me like I was a nobody as there were other people at CS thanks for the welcome and the info really appreciate any help I can get as wasn't sure on the policy xx
Will let you know what happens

No problem Some CS are really snotty, and for some reason seem to think the money is coming out of their own pocket?!
But their not all like that:) pot luck really...
Good luck , xx

glodh1973

NKLK wrote: »

Finally got some 4+2 plenty! Hiding on the top shelf. Knew there would be some somewhere because I've seen the staff buying it!

I have been looking for these as well what stores were they in??
and was there many left??

TIA

Managed to get 2 camera cases black ones with orange zip today for 51p gr**sby store.

bargainhustler

phaze5 wrote: »

Thanks mums
Was really embarressed at CS when manager came down and spoke down to me like I was a nobody as there were other people at CS thanks for the welcome and the info really appreciate any help I can get as wasn't sure on the policy xx
Will let you know what happens

That's what happened to me last week, when I bought 2 sets of the writing sets and a bright starts mobile toy. The CS guy try to fob me off with only one lot of dtd, but I stood my ground and asked them to call HO for me (before 6pm).

End result, I got all the items dtd.

BTW...hi and welcome aboard. :wave:

phaze5

bargainhustler wrote: »

I just want everyone on here to know that fudge2 is an amazing and incredibly truly lovely person!

Everyone on MSE should be like them. :T:T:T:T:T:T:T:T:T :A:A:A:A

Have to agree fudge just helped me out and I am only new to the forum xx Its nice to be made feel welcome