Nursey nightmare advice please

princeofpounds

Indeed - the whole point of a direct debit is to permit the company you are paying their own responsibility over arranging the payments. It's very natural to have a presumption that they take the money, rather than not take it, given that the facility is set up precisely to do this.

As I stated before, the OP did make a mistake, but I see that mistake as very much secondary to the mistakes that the nursery made in their billing.

make_me_wise

Burton64 wrote: »

It's the owner iv been dealing with and who has excluded my child.

Seems like both the nursery and yourself are equally to blame for this amount of arrears building up. They seem adamant on the monies owed being paid asap. Bite the bullet, get a loan and clear it before they take action that could affect your credit rating.

See it long term as a blessing in disguise. Shame on them for having so little concern for your child, as to exclude him/her over a problem with the non paymet of a bill, that they are equally to blame for. There are some excellent nurseries out there whose first priority is the child. This clearly isn't one of them.

Burton64

Hiya

Thanks all your replies - I've had a phone call from the owner at 9pm tonight to apologise - so what do u make of that then????

In response to your posts. Ive replied on Friday night to the exclusion email along the lines of the sugestion by FatVonD but probably alot longer and maybe not so polite! Yea im pretty sure it was a dd as the amount varied, if it was a SO the amount stays the same doesn't it? No my child will not be returning to the nursery under any circumstances as been having a few doubts lately especially since my older child started school and this basically forced my hand. A worried that the owner my cause trouble with a new nursery tho and am worried about settling the baby in as he will have to start straight away and this wk of all wks i can't take any time off work as i've got something big going on. But seeing that he is so little and is used to going to nursery hopefully everything will be ok

adamantine

a SO is a set amount a DD can vary. what was she apologising for? have you sorted an agreement for the outstanding arrears?

Burton64

cheers defo a dd then. Apologising that it had gone so far i told her that id set the new SO and that i wouldn't be able to pay any more as i was no having to look for alternative childcare. Her tone changed after this and she said that she would take sometime to come up with a final figure I said fine as it would take me sometime to look at all the info as well and that at least in the meantime i would be making payments and we could agree a final figure at later day, she apologised again and then ended the call.

Sorry i forgot to say eariler that i've set up a weekly SO, so i told her to expect the first payment tmw

princeofpounds

Well I'm glad that the situation seems to have de-escalated. Hope it goes a little more smoothly from here.

adamantine

while you are waiting for her to give you a final figure i would go back and try to get your own figure using timesheets from work etc. i had to do this to over 2.5 years (though i wasnt working) and the nursery were trying to pull a fast one as on 4 week months they were charging me for a 5 week month for one child and 4 week month for another then later on they would try again charging me an extra week for 1 child and not the other hoping i wouldnt notice and increased the hours that my children attended for one week then reduced it back down. basically they were either that dim they couldnt work out the weeks in a month or they thought i was that dim to take their word for it which i most certainly wasnt!

my money was on the former!

Burton64

Hiya

I was gona go thru all the info but I hadn't thought about checking against a calendar cheers for that. As part of my final email on Friday I asked for both kids files I picked them up on the way home and I was devastated to find that there was less for my older child than the younger one and they claimed they couldn't find anything else he'd been there for over 4 years. She was alway bleating on about how good their observations etc were.

Burton64

Hi

This is still ongoing just been threatened by debt collection agency again if I don't pay her 500 quid. The amount has been reduced as 'gesture of goodwill' so I can return my baby to her nursery and move on! If I don't return my child to her nursery, pay the lump sum and the additional weekly payments the bank will want the payment in full and pass onto a debt collector!!!

Any advice/comments would be great as completely at a loss what to do

Thanks

Kay_Peel

Burton64 wrote: »

Hi

This is still ongoing just been threatened by debt collection agency again if I don't pay her 500 quid. The amount has been reduced as 'gesture of goodwill' so I can return my baby to her nursery and move on! If I don't return my child to her nursery, pay the lump sum and the additional weekly payments the bank will want the payment in full and pass onto a debt collector!!!

Any advice/comments would be great as completely at a loss what to do

Thanks

Snap her hands off. What a bargain!

You intended to pay a lump sum of £1000 to get them off your back. (I presume that you actually owed them a lot more) They have reduced the debt to £500, which is amazing for 12 months unpaid nursery fees, in my opinion.

You've told them all along that you would pay a lump sum, so I think you're obliged to meet their goodwill gesture. If you now go down the route of asking to pay by instalments then, if I were them, I'd just go straight to court/debt collection.