I exchanged my sale item and now had to pay ful price

NCISROCKS

arcon5 wrote: »

comparing a 22" TV at £400 and a 50" TV at £1000 is harding the same as comparing a M garmet at £4 and a L garmet at £4.

as I said before, size would be like for like in ops case, however the price isn't so their justified to charge any difference.

okay dokay compare a 22" TV with a 26" or a 32" then?


Tell me what's a harding and/or a garmet?

£10/typo to children in need? Y/N?

Zandoni

unholyangel wrote: »

Providing outstanding customer service is a good way to keep customers yes. But it must be balanced with business sense.

If you continually give in to customer "wants", your business will end up going under anyway due to the overheads and no profit margin (or of course you could build these overheads into your price and end up going under because you're overpriced). You need to have a product/s that consumers want. You need to have it reasonably priced. And you need to be competitive not just with other stores in the same area but also with online stores now too.

Personally i think that was woolworths downfall. Can speak for other stores but the one local to me was still stocking the same stuff when i was 25 as it was when i was 5 (minus the cd's and games perhaps) and even in their clearance/shutting down sale with everything reduced by 40-60%....it was still more expensive than other stores.

My local high street is far less crowded now than it was 10 years ago. Even around christmas its still pretty dead. But who wants to go into 20 shops when you can get everything either in one store (asda/tesco etc) or from the comfort of your own home with no hour long waits at the till, trying to squeeze past you, having those annoying xmas tunes played non stop for weeks etc?

It would have cost Mothercare nothing to exchange, now they have upset a customer who may try to avoid them in the future, that is not business sense.

NCISROCKS

Zandoni wrote: »

It would have cost Mothercare nothing to exchange, now they have upset a customer who may try to avoid them in the future, that is not business sense.

It would have cost..staff have to be paid

arcon5

NCISROCKS wrote: »

okay dokay compare a 22" TV with a 26" or a 32" then?

So your comparing a £500 22" and a £600 26" rather than a £10 Medium item and a £10 Large item -- sure, if you wish

shaun_from_Africa

Zandoni wrote: »

Perhaps maths is not one of your strong points. It simply wouldn’t matter because the one that was returned could be sold at full price.

Unless the whole reason for it being sold at a discount in the sale was down to the fact that the items in question weren't selling at the full price.

Meelo

As has been pointed out, I don't believe there is a legal obligation for them to exchange them for you at the promotional price unless they are faulty. But if I were you, I would have a go at exchanging them in your next nearest Mothercare store as different stores may be less strict. The problem probably arises because when they scan in for the exchange, the items will be more expensive and hence it will require someone who is willing to manually overide the price difference as a gesture of goodwill to the customer.