Selection boxes @Tesco B1G2 Free - small glitch

TESCO_R+R_RAIDER

what a farce tesco.com order today has been for me.
delevery turned up at 8.30 ( del was suppose to be 2pm-3pmi) )n the ensdsent the selection boxes back as i was charged full price for each one,(30) after ringing customer servies whilst the driver was with me. mind ypu he got a bit lost and rang the wrong house bell number 10 doors away whilst ringing me on the phone to say he was on my doorstep.lol
was told the offer had been withdrawn and a refund would be isseued.
went backinside and a email said £10 refunded. rang again to ask where the other £20 had not been refunded was told fefund would be dome. 6 min later they done it again so had to ring again and was refund the amount still owed and then the nice lady said put your order in tonight if its wrong in the morning we will do the offer on the web b1get2 free.
what a wasted time waiting for my shopping and chocs.
at the mo im at tesco where the order came from and ive spoken to two managers the store depety and the tesco.dot com one. i had nipped down to get some selection boxes if there was any saving me ordering again online. the tesco dot com manager said the offer had finished instore and online to me i showed the store manager the live online web page of the item on my phone. he said its online. there was a bit of a argument going on between them both. i gave up and left them at it.lol

Battybird

Hubby said the Tesco advert was on tv tonight, which states the offer is on until the 22nd.

Rainey_LB

Battybird wrote: »

Hubby said the Tesco advert was on tv tonight, which states the offer is on until the 22nd.

Online it say's 20th.

letmelogon3

the text in this sign from an end of isle display in in leamington spa located about 1m above "Cadbury Snowman Selection Pack Medium 5 Bars" which are listed on tesco's website as £1 buy 1 get 2 free Gives the impression that they are buy 1 get 2 free, yet no offer comes off at the till and when I went to customer services they are adamant that there is no offer that applies to "Cadbury Snowman Selection Pack Medium 5 Bars"
I have called tesco and they told me that they were not going to over rule the store but that I could log a complaint. based on the instore signage the 18 that cost me £18 should have cost me £6. so with tesco's DTD policy on overcharges I should have got £24 refund and to leave the store with the 18 "Cadbury Snowman Selection Pack Medium 5 Bars". but as they just would not accept that there was an offer and that they overcharged me I left with £6 and 18 packs less than I should have.

I think it is time for me to put in a complaint to Advertising Standards Authority then once tesco get a telling off for their instore signage, get them to honor the DTD and get £24 out of them. would like to get £6 + 18 packs but cant see it getting sorted that fast. and if the offer does end on 20th will also have to complain that TV AD says ends 22nd

Rainey_LB

letmelogon3 wrote: »

the text in this sign from an end of isle display in in leamington spa located about 1m above "Cadbury Snowman Selection Pack Medium 5 Bars" which are listed on tesco's website as £1 buy 1 get 2 free Gives the impression that they are buy 1 get 2 free, yet no offer comes off at the till and when I went to customer services they are adamant that there is no offer that applies to "Cadbury Snowman Selection Pack Medium 5 Bars"
I have called tesco and they told me that they were not going to over rule the store but that I could log a complaint. based on the instore signage the 18 that cost me £18 should have cost me £6. so with tesco's DTD policy on overcharges I should have got £24 refund and to leave the store with the 18 "Cadbury Snowman Selection Pack Medium 5 Bars". but as they just would not accept that there was an offer and that they overcharged me I left with £6 and 18 packs less than I should have.

I think it is time for me to put in a complaint to Advertising Standards Authority then once tesco get a telling off for their instore signage, get them to honor the DTD and get £24 out of them. would like to get £6 + 18 packs but cant see it getting sorted that fast. and if the offer does end on 20th will also have to complain that TV AD says ends 22nd

Make sure you take a screen shot of the online offer details too to go with your complaint!

Carriannelouise

letmelogon3 wrote: »

the text in this sign from an end of isle display in in leamington spa located about 1m above "Cadbury Snowman Selection Pack Medium 5 Bars" which are listed on tesco's website as £1 buy 1 get 2 free Gives the impression that they are buy 1 get 2 free, yet no offer comes off at the till and when I went to customer services they are adamant that there is no offer that applies to "Cadbury Snowman Selection Pack Medium 5 Bars"
I have called tesco and they told me that they were not going to over rule the store but that I could log a complaint. based on the instore signage the 18 that cost me £18 should have cost me £6. so with tesco's DTD policy on overcharges I should have got £24 refund and to leave the store with the 18 "Cadbury Snowman Selection Pack Medium 5 Bars". but as they just would not accept that there was an offer and that they overcharged me I left with £6 and 18 packs less than I should have.

I think it is time for me to put in a complaint to Advertising Standards Authority then once tesco get a telling off for their instore signage, get them to honor the DTD and get £24 out of them. would like to get £6 + 18 packs but cant see it getting sorted that fast. and if the offer does end on 20th will also have to complain that TV AD says ends 22nd

similar to the pringles! there was a whole pile at the end of an isle that were sea salt and balsamic vinegar (we all love these) they were £1 but there was a big sign on them that said pringles BOGOF so i got 10 tins, was charged £10 instead of five. i went to costumer services who insisted there wasnt a bogof offer on those particular variety even though the sign was on the display of them! after 20 minutes arguing and seeing a deputy manager and a manager i got my DTD they always do misleading signs
loads of people dont check tho!
Carrianne

letmelogon3

TV AD
spoken "right now chocolate selection boxes are buy one get two free at tesco to help keep christmas morning magical tesco every little helps"

text on bottom of screen "selected UK stores & availability. Ends 22/11. Offer applies to same priced products only. Keeping Christmas special"

text top right "buy one get two free"

selection boxes clearly pictured in ad:
Cadbury Stocking 7 Full Size Packs
Cadbury Team Gb Select Pack 374.8G
Cadbury Santa Selection Box Medium 6 Bars
Cadbury T/Size Favourites Gift Box 174.8G
Nestle Kids Selection Box 6 Pack
Galaxy Collect Selection Box 225G
Nestle Milkybar Christmas Fun Selection Pack

looks like but can not confirm pictured in ad:
Cadbury Snowman Selection Pack Medium 5 Bars (under milkybar pack)
Nestle Medium Selection Box 6 Full Size Bars (only right edge)


broadcast at 20:29 19/11/2011 on e4 +1 just after the big bang theory

wingobins

In the sun newspaper the ad also said on till 22nd. There was none in Middlesbrough store neither, not even the ones that weren't in the offer!

letmelogon3

wingobins wrote: »

In the sun newspaper the ad also said on till 22nd. There was none in Middlesbrough store neither, not even the ones that weren't in the offer!

what day was it in the sun?

at 10am I will make one last chance to get galaxy boxes, wish me luck people as this will be my 4th day trying.

heatherks

...definately said 22nd on tv twice tonight i saw it

in the newspaper it was either wednesday / thursday it was in the Sun ( although it did say promotion could end at any time in small print in newspaper )