EXPIRED 50% off selected m&s books and toys

sweettooth_2

Same for me, megabloks and little tikes rocker cancelled due to a promotion and pricing error but no emails regarding my other items.

poppie123

martinjohn wrote: »

items cancelled and order delayed,,, and thats with ordering at 8.30am! the emily button doll didnt go OOS on the site until 7p.m. :mad:

Thank you for the toy order you placed online to be delivered to store.
I’m sorry to let you know that the following items are no longer available and have been cancelled from your order.

-Playdoh 50th anniversary spin 'n store toy
-Emily Button medium rag doll

I understand this may be disappointing, no payment has been taken for this item and your new order total is £21.40

I’m also sorry to let you know that the delivery of the rest of your order has been delayed. Your new collection date is now Thursday 24 November.

Looks like i won't be getting my Emily Button rag doll either then. No cancellation email yet but i didn't place an order until yesterday afternoon.

silly_sausage_4

My emily rag doll is despatched, ordered about 10am (sorry to those that ordered before and got cancellation) unfortunately no rhyme and reason to M&S ordering/despatch system...

martinjohn

next day delivery i bet you had silly sausage?
theyve given priority to next dayers and deliveries i bet and then realised they hadnt any left for anyone else... (or realised they didnt want to sell anymore)

really a stupid a company, that doesnt know what its doing, no forward thinking :mad:

silly_sausage_4

martinjohn wrote: »

next day delivery i bet you had silly sausage?
theyve given priority to next dayers and deliveries i bet and then realised they hadnt any left for anyone else... (or realised they didnt want to sell anymore)

really a stupid a company, that doesnt know what its doing, no forward thinking :mad:

I just opted for normal delivery.... so, makes there system even more of a shambles!

Babz8

Got a response to my email saying that they confirm that all orders placed with errors have been cancelled and it's in their terms and conditions that they can cancel orders if there are pricing errors on their website.

Still not acceptable so cancelled whole order and told them it was the first and last time i would be shopping with them online.

and they had a cheek to send a survey to rate their customer service- can't wait to fill that out lol...

kazzybabes

I got an email this morning telling me that they have cancelled my mega bloks and ive now just received another email saying that 3 of my items are out of stock! Im so raging because i ordered at 5am and they were not! The items removed were the teething book, high chair toy and the vtech rattle toy! Ive never ordered from their website before and dont think i will again i have no idea what way they prioritise orders its ridiculous! Lol rant over

martinjohn

yeah my order is being delayed by 4days and half missing, what a shambles, sounds like if i would of opted for home delivery i would of got the item maybe, bet they gave those customers priority. :mad:

iamchucky

Got one email saying out of stock for the little tykes and then another email to say that order cancelled due to stock issues. Emailed back to state dissapointment and that what do I believe etc etc. Someone from customer service phoned me back to apologise and advise that huge demand and that this coupled with pricing issue. After much apologising has put a £5k credit on my online account but not the greatest way to do business from M&S.

Issyc

iamchucky wrote: »

Got one email saying out of stock for the little tykes and then another email to say that order cancelled due to stock issues. Emailed back to state dissapointment and that what do I believe etc etc. Someone from customer service phoned me back to apologise and advise that huge demand and that this coupled with pricing issue. After much apologising has put a £5k credit on my online account but not the greatest way to do business from M&S.

5k? five thousand pounds!!! Wooooo. I hope they cancel mine too!