Downloading to MP3 Problems

Party_Animal

Just got an MP3 player. Installed software; Sony Sonicstage. The software's installed ok, but when I plug the MP3 player into the USB port the software isn't recognising it. In my "computer" it doesn't show either. I've given it plenty of time to charge up and I'm using XP. Can anyone help?
Thanks

j_davies

Sounds silly but have you turned on the mp3 player?

You can always drag and drop from Windows Explorer without the use of Sonys software.

superscaper

Which mp3 player is it? J Davies your suggestion isn't silly, I'd give that a go. Most mp3 players should still connect and power up automatically when connected anyway.

Party_Animal

Thanks its a Sony Walkman NW E002 and its switched on.

JEANY_3

my son has just bought a sony player and although its a diff. model he is having the same problems.We have tried everything we know but stll cannot get it to work:rolleyes:

Phantom_Flan_Flinger

Has the USB port been used in the past?

Maybe try another port by unplugging your printer and trying it in there?

ants97

the mp3 players are great but the sonicstage software is terrible.
have you tried opening up sonicstage and see if the player is recognised in there. oh and you can't just drag and drop the mp3's you have to use the sonicstage software to transfer any files. such a pain.

JEANY_3

Yes we have tried theses options and its not being recognised in sonicstage itself.Any ideas!

ants97

had a look about but couldn't find anything definite. i've got a different model but if theres a reset button on the back of the mp3 player i'd give that a go as well as restarting the pc. sorry couldn't be more helpful.

this seemed to work on a guys sony camera was the same prob as yours so maybe worth a try. uninstall the sonicstage software and restart the pc. dont plug the mp3 player in and reinstall the sonicstage software.

heres a link to the latest version http://www.sonydigital-link.com/DNA/sonicstage/sstage_dl.asp?l=en

then plug the mp3 player in.

Party_Animal

Thanks, I use the usb port all the time for my camera and discgo and it works with them. Tried opening the software and it doesn't recognise the player.

JEANY_3

Thanks for your help but we have tried this as well.We will ring sony in the morning and hopefully resolve the problem.If not we will be returning the player:(