Non-paying customers !!!

Quentin

You don't need to "prove" a negative, (and cannot!).

Read up on MCOL to see how it works.

Lube

Take her to small claims court

I would write to her assuming you have an address and tell her if she is unhappy with the problems you will try and make amends/rectify it. That way you can show you are doing everything reasonable

[Deleted User]

Lube wrote: »

Take her to small claims court

I would write to her assuming you have an address and tell her if she is unhappy with the problems you will try and make amends/rectify it. That way you can show you are doing everything reasonable

Yes, as mentioned earlier we have done that. Bearing in mind shes only paid for 1/3rd of treatment and has fraudulently not paid the rest.

At the moment, refuses to contact us (but at least the abusive texts have stopped).

Quentin

[quote=[Deleted User];48727669]Yes, as mentioned earlier we have done that. Bearing in mind shes only paid for 1/3rd of treatment and has fraudulently not paid the rest.

At the moment, refuses to contact us (but at least the abusive texts have stopped).[/QUOTE]

As posted previously, the texts are irrelevant to the debt problem, but if they are truly abusive/threatening should be passed to the police to deal with.

But how has she behaved fraudulently? (If this is true, then this is also a police matter).

You shouldn't be surprised she now ignores your calls etc!

To get your money (assuming she "won't" pay rather than "can't" pay), then go down the well worn route of a LBA (letter before action) and MCOL as already advised a number of times in your thread.

[Deleted User]

Quentin wrote: »

As posted previously, the texts are irrelevant to the debt problem, but if they are truly abusive/threatening should be passed to the police to deal with.

But how has she behaved fraudulently? (If this is true, then this is also a police matter).

You shouldn't be surprised she now ignores your calls etc!

To get your money (assuming she "won't" pay rather than "can't" pay), then go down the well worn route of a LBA (letter before action) and MCOL as already advised a number of times in your thread.

Yes, LBA and then MCOL is the plan.

It was made clear when treatment was booked how much it would cost and that payment was due on the day of treatment. Following treatment, patient advised they didnt have any money on them (this was AFTER the treatment was done), so our practitioner had to take them to cashpoint machine. Of course, max per day is £200.

Customer was given bank details and promised to transfer money for balance (£369) straight away (this was within 30 mins of practitioner leaving). It never happened.

And, surprise, surprise, next day she complained about the treatment..... Then tried it on to get the £200 back off us as well.

macman

[quote=[Deleted User];48727159]But then whats to stop someone taking you to small claims court for something you've already paid for?

Surely this is open to abuse too?[/QUOTE]

Nothing whatsoever. But most rational people, however calculating, will think twice about the consequences of perjuring themselves in court and being found out.
You are wasting too much time over this. Assuming that she was quoted a price before the treatment was done, and told that full payment was due on completion, she came in (supposedly) with not a penny (or a cheque book) on her, despite knowing that it would cost £500+. To me that's simply not credible-she never had any intention of paying anything, and was probably peeved that you managed to extract £200 from her.
Send an LBA giving her 7 days, after that proceed through the small claims process without further notice.

[Deleted User]

macman wrote: »

Nothing whatsoever. But most rational people, however calculating, will think twice about the consequences of perjuring themselves in court and being found out.
You are wasting too much time over this. Assuming that she was quoted a price before the treatment was done, and told that full payment was due on completion, she came in (supposedly) with not a penny (or a cheque book) on her, despite knowing that it would cost £500+. To me that's simply not credible-she never had any intention of paying anything, and was probably peeved that you managed to extract £200 from her.
Send an LBA giving her 7 days, after that proceed through the small claims process without further notice.

Also, bear in mind the treatment was done at her home. She said she'd 'lost' her cheque book or something as well.

She previously had other treatment and paid up with no problems (cheaper). Apparently, though, speaking to someone else in the industry this is how scammers work - they pay for a cheaper treatment with no problems then book something expensive. So you think they;re ok but then this happens.

macman

Given the large sums involved, do you not take payment by card as well?

[Deleted User]

macman wrote: »

Given the large sums involved, do you not take payment by card as well?

Looking into this. Might have been a better idea :-(