Non-paying customers !!!

Quentin

[quote=[Deleted User];48695173]

Current status is we've now sent her a letter advising her that if she pays in full and is polite (we had a few nasty texts) then we will consider assisting her with any problems she perceives. I think thats fair enough.

Unsurprisingly, no reply yet.[/QUOTE]

Smell the coffee!

She aint going to waste too much time replying to you when you impose 2 conditions like that!

She's not paying because she says she is unhappy with the work! You cannot expect her to pay in full then hope for you to give her the money back!

Mistral001

[quote=[Deleted User];48695173]Yep. It seems to be a problem..

Current status is we've now sent her a letter advising her that if she pays in full and is polite (we had a few nasty texts) then we will consider assisting her with any problems she perceives. I think thats fair enough.

Unsurprisingly, no reply yet. This makes me think she always intended never to pay the balance and just tried it on with the first payment too.

We do have a complaints procedure which the insurance company ask us to do. Basically, its put it in writing. However, my opinion is if she hasnt paid for the service then shes got no right to complain.[/QUOTE]

And is polite!!

She is non-paying customer, whether she is a polite or a impolite non-paying customer is totally irrelevant.

texranger

Mistral001 wrote: »

And is polite!!

She is non-paying customer, whether she is a polite or a impolite non-paying customer is totally irrelevant.

shes not being polite by not paying

Mistral001

texranger

What have you against me? You are behaving like a troll towards me. You correct me all the time and say that I am talking rubbish. Take your problems out on someone else.

paulwf

[quote=[Deleted User];48695173]Yep. It seems to be a problem..

Current status is we've now sent her a letter advising her that if she pays in full and is polite (we had a few nasty texts) then we will consider assisting her with any problems she perceives. I think thats fair enough.

Unsurprisingly, no reply yet. This makes me think she always intended never to pay the balance and just tried it on with the first payment too.

We do have a complaints procedure which the insurance company ask us to do. Basically, its put it in writing. However, my opinion is if she hasnt paid for the service then shes got no right to complain.[/QUOTE]

I think you've done all you can do by reminding her of the balance and advising her that complaints need to be put in writing.

It sounds like she never intended to pay in full so I doubt she will raise a formal complaint and is just trying it on. For normal goods I'd say chase her for the money but a complaint for this sort of work is subjective so it will be hard to prove who is right or wrong. You'll probably waste a lot of time and cause yourself a lot of stress if you chase this one and I doubt you'll ever get the full amount anyway.

[Deleted User]

Quentin wrote: »

Smell the coffee!

She aint going to waste too much time replying to you when you impose 2 conditions like that!

She's not paying because she says she is unhappy with the work! You cannot expect her to pay in full then hope for you to give her the money back!

She was supposed to pay when the work was done. Had some excuse at the time - could only get £200 out of the cashpoint. Promised to send the rest by bank transfer straight away. At the time, she was happy with the treatment.

Next day then she decided she wasnt. Became obvious that transfer had not been done, so shes only paid half. Then she says she wants the first £200 back as well!

Then instead of contacting us and asking us to look at the problem, we had abusive and threatening text messages. Offered to talk to her to discuss and visit but she refuses to speak to us.

So do you still think I'm in the wrong?

BTW, she had three treatments done and is complaining about one. IF she gives us chance to speak to and look and IF its a problem then we will refund the one. At the moment, she hasnt complained about other two but still refuses to pay.

[Deleted User]

Mistral001 wrote: »

And is polite!!

She is non-paying customer, whether she is a polite or a impolite non-paying customer is totally irrelevant.

She can be as miserable and rude as she wants but I draw the line when the person sends abusive and threatening texts.

If you walked into tescos and started shouting and swearing at the staff, and threatening them, you'd get kicked out pretty quickly regardless of whether you had a legitimate complaint I assure you.

Quentin

[quote=[Deleted User];48702395]She was supposed to pay when the work was done. Had some excuse at the time - could only get £200 out of the cashpoint. Promised to send the rest by bank transfer straight away. At the time, she was happy with the treatment.

Next day then she decided she wasnt. Became obvious that transfer had not been done, so shes only paid half. Then she says she wants the first £200 back as well!

Then instead of contacting us and asking us to look at the problem, we had abusive and threatening text messages. Offered to talk to her to discuss and visit but she refuses to speak to us.

So do you still think I'm in the wrong?

BTW, she had three treatments done and is complaining about one. IF she gives us chance to speak to and look and IF its a problem then we will refund the one. At the moment, she hasnt complained about other two but still refuses to pay.[/QUOTE]

As she seems to be unhappy with all her treatment, you telling her you will only look into her complaints once she settles her bill is bound to fail! She is building her case should you decide to sue for the money!

If she sent threatening texts, maybe you should involve the police, but telling her you will only look into her complaint if she is "polite" is a different matter!

You cannot expect any reply to these kind of conditions.

Just give up on making conditions, but pursue her for the money she owes you.

(If you don't, you make it easier for her to show why she should have the refund she now says she wants)

[Deleted User]

Quentin wrote: »

As she seems to be unhappy with all her treatment, you telling her you will only look into her complaints once she settles her bill is bound to fail! She is building her case should you decide to sue for the money!

If she sent threatening texts, maybe you should involve the police, but telling her you will only look into her complaint if she is "polite" is a different matter!

You cannot expect any reply to these kind of conditions.

Just give up on making conditions, but pursue her for the money she owes you.

(If you don't, you make it easier for her to show why she should have the refund she now says she wants)

Nope. She says shes unhappy with one area of her treatment. No idea why she thinks she can withhold the remainder of the payment.

She withheld the money in a fraudulent manner. Thats my issue.

But she refuses to speak to us!!! Despite many attempted phone calls she refuses to answer the phone, refuses to speak to us, just sends demands by text message.

Thats my issue as well. Surely she cant expect to not even give us a chance to put it right?

Big_Matt_1

I've had these type of issues quite a big since starting my business. As others have suggested the best thing to do is to learn from it and make sure that you get an upfront deposit before you start the work and the final payment before you release the work (if possible). Failing that though I have had to take people all the way to court, I'm busines to business though so I don't know what this would be like in a busines to consumer market?