We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Returning product after 7 days
Comments
-
tomwakefield wrote: »I agree, but that's the law as it stands at the moment, and shops can prevent this by being aware of their obligations.
Aye, despite my opinion of it being excessive, I do agree with you. Especially with them selling high valued items i'm surprised they'd be so slopping tbh -- now they've just lost a sale because of it they might learn from it.0 -
When buying online you only have 7 working days to cancel the order (starting the day after you received it). After this time it's down the the retailers returns policy or goodwill. So don't assume all companies will allow returns after the statutory period.
Regarding the 3month+7day rule, I think it's a little excessive. In future you should ensure goods are checked for suitability straight away as not all companies will forget to include this information leaving you unable to get out of it on a technicality.
I largely agree, three months does, on the face of it seem excessive, but, it is incumbent of the seller to ensure they are fully aware of their duties, when it comes to informing their buyers of their rights.
All too often we read of sellers trying to circumvent the regulations and deny consumers their rights and in those respects, three months sounds about right. Trouble is, we can't seperate the sellers who have simply made a mistake, from the ones who are seeking to rip us off. Therefore, the three month rule is what it is and they all have to abide by it.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
Argh, ok so after all that I have double checked the delivery docket and in tiny writing at the bottom is the following...which I guess is enough for them to not accept the return? Sorry if I have wasted your time, not sure how I missed that last time round!
"Please check products for damages, correct products and amount received.
Damages / Discrepancies must be reported within 7 days from receipt of goods.
Damaged items that have been fitted are deemed accepted & none returnable.
Returned goods are subject to 25% handling charge if in the original condition.
Terms and Conditions can be seen on our website.
Signature______________
Print Name_______________"0 -
Argh, ok so after all that I have double checked the delivery docket and in tiny writing at the bottom is the following...which I guess is enough for them to not accept the return? Sorry if I have wasted your time, not sure how I missed that last time round!
"Please check products for damages, correct products and amount received.
Damages / Discrepancies must be reported within 7 days from receipt of goods.
Damaged items that have been fitted are deemed accepted & none returnable.
Returned goods are subject to 25% handling charge if in the original condition.
Terms and Conditions can be seen on our website.
Signature______________
Print Name_______________"
I salute your honesty..oh that others would do so when they realise...I thank you!0 -
Argh, ok so after all that I have double checked the delivery docket and in tiny writing at the bottom is the following...which I guess is enough for them to not accept the return? Sorry if I have wasted your time, not sure how I missed that last time round!
"Please check products for damages, correct products and amount received.
Damages / Discrepancies must be reported within 7 days from receipt of goods.
Damaged items that have been fitted are deemed accepted & none returnable.
Returned goods are subject to 25% handling charge if in the original condition.
Terms and Conditions can be seen on our website.
Signature______________
Print Name_______________"
This is not a declaration of your rights under the DSRs, mostly because they are in breach of such regulations. The seller is not allowed to charge a restocking fee if you cancel the contract within the allowed time and the above only relates to "Damages/Discrepancies." The above conditions are designed to discourage consumers from cancelling and is in contravention of the regulations; not to mention the Sales of Goods Act.
I would continue with your e-mail to them tomorrow. This changes little, if anything at all. In fact, your local trading standards office might be interested in their tactics to put people off from exercising their rights under the DSRs.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
Ah - was hoping you would say that FlyBoy
You are a godsend! I did think the damages/discrepancies was quite ambiguous and restrictive...
I had already sent the mail anyway, I also phoned and politely informed the customer services manager of my mail. He has said he will read it and come back to me on Wed...i.e I will phone him on Wed!!!!0 -
Ah - was hoping you would say that FlyBoy You are a godsend! I did think the damages/discrepancies was quite ambiguous and restrictive...
I had already sent the mail anyway, I also phoned and politely informed the customer services manager of my mail. He has said he will read it and come back to me on Wed...i.e I will phone him on Wed!!!!
If you have any legal cover with your car/household insurance, it might be worth getting a professional legal opinion on it as well.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
Indeed we do, was going to see what they respond with and if they are not forthcoming...onwards & upwards 0
-
Indeed we do, was going to see what they respond with and if they are not forthcoming...onwards & upwards
I suggest pre-empting that and call your legal cover providers tomorrow.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
ok - will give them a call and see what they say!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards