Returning product after 7 days

lah1308

Great thanks - contacting them today armed with regulation 8 and 11!

CoolHotCold

Flyboy152 wrote: »

Sorry, although the law is not actually specific about what is durable, it is quite clear what it considers websites to be. As the information can be changed at any time, it is not considered to be durable.

That is just a opinion of the OFT.

lah1308

CoolHotCold wrote: »

That is just a opinion of the OFT.

But surely the fact they don't even have a copy of the DSR on their website is wrong?

Flyboy152

CoolHotCold wrote: »

That is just a opinion of the OFT.

Err....yes. That is the department that rules on such things and draughts laws regarding consumer protection.

zoob

Hi

When you say the item won't work in your bathroom, is the item faulty?

lah1308

zoob wrote: »

Hi

When you say the item won't work in your bathroom, is the item faulty?

No, it is down to the size of the worktop and the basin we have which wont fit.

zoob

lah1308 wrote: »

No, it is down to the size of the worktop and the basin we have which wont fit.

If they sent you a different size to what you ordered, then they need to sort it out, very simple.
If you got what you asked for when you ordered the items, i would think its your problem, and there not under any legal oblitation
to sort it.

lah1308

zoob wrote: »

If they sent you a different size to what you ordered, then they need to sort it out, very simple.
If you got what you asked for when you ordered the items, i would think its your problem, and there not under any legal oblitation
to sort it.

Thanks for your advice, however, when buying online there are laws and regulations like FlyBoy says. Just because it is the correct product it does not mean you cannot return it. I do 90% of my shopping online and have never had an issue returning anything (generally after 7 days) because I changed my mind/ made a mistake except when the goods were bespoke (which this is not!).

So I will have to disagree with you on this, there appears to be a legal obligation and besides, I would expect it from a customer service perspective to.

Contacting them today so will see what they say.

zaax

Leo2020 wrote: »

They are right in regards to Distance Selling Regulations and having 7 days to notify them. As it is after that period you don't have any rights to return unwanted goods. Maybe you could try selling it on eBay to get some of your money back.

It's three months + 7 days if they haven't told you of your rights in a durable medium

somethingcorporate

lah1308 wrote: »

But surely the fact they don't even have a copy of the DSR on their website is wrong?

No, they don't have to list out any and all legislation that is applicable to an online transaction.