Please help with advice on boohoo.com!!

unholyangel

arcon5 wrote: »

I think you're referring to the revised regulations coming in.. (can't remember what year now)
At the moment postage should be refunded in full, however the revised regulations will mean if the consumer upgrades shipping at a greater cost they will only be entitled to a refund of the standard shipping service.

3.49 If you provided additional services such as gift wrapping or express
delivery that a consumer specifically requested, then you may
withhold the additional charges incurred by the consumer for these


Interestingly thats from OFT but within the actual DSR's themselves, it doesnt seem to be included. I suspect it would fall into the category that the service has started so no unconditional right to cancel though.

arcon5

unholyangel wrote: »

3.49 If you provided additional services such as gift wrapping or express
delivery that a consumer specifically requested, then you may
withhold the additional charges incurred by the consumer for these


Interestingly thats from OFT but within the actual DSR's themselves, it doesnt seem to be included. I suspect it would fall into the category that the service has started so no unconditional right to cancel though.

Interesting indeed, i've always thought this wasn't the case where postage was concerned. That does make it a whole lot fairer for the retailer.

shaun_from_Africa

3.49 If you provided additional services such as gift wrapping or express delivery that a consumer specifically requested, then you may withhold the additional charges incurred by the consumer for these

The quote above has an important bit missing from it

3.49 If you provided additional services such as gift wrapping or express delivery that a consumer specifically requested, then you may withhold the additional charges incurred by the consumer for these services only if:
the additional services were provided under a separate contract

So if the extra postage was paid for at the same time and on the same invoice as the goods in question then the retailer must refund the cost of this.

unholyangel

shaun_from_Africa wrote: »

The quote above has an important bit missing from it

So if the extra postage was paid for at the same time and on the same invoice as the goods in question then the retailer must refund the cost of this.

Hmmm is it mandatory for the items to be paid apart from each other? Or just for different contracts to exist?

unholyangel

Flyboy152 wrote: »

Boohoo_cshelp, this is the second time you have posted representing a business, without authorisation and this will be the second time you have been told that you must ask permission from the site administrators to act as a company representative.

I see they left the kisses out this time :rotfl:

Flyboy152

unholyangel wrote: »

I see they left the kisses out this time :rotfl:

I know, I was quite disappointed with no kisses.

System

Not really relevant but I walk past the boo hoo office alot, the women who work there are absolutely stunning so for that reason I think Haley is in the right here.......

jojeba

sazmcq1 wrote: »

:jHi

So when i sent them back and my refund came through, boohoo.com had only refunded me £32.30 as they said that i wouldnt get my delivery fee back or my discount of 15%. I do not understand this, how could i pay £38.29 and only get £32.30 back? The 15% discount voucher basically made this free delivery and it looks as though they are tring to take another 15% off me? Please help![/SIZE]

Well just to clarify, you paid £32.30 for the dresses after the discount was applied, and then £5.99 for delivery. And they are refunding you for the cost you paid for the dresses. They can't refund you a discount... Just what you paid for the items.

Also, this is stated clearly in their Terms and Conditions under "Refunds":

"Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you providing there is only the item in the order. If there is more than the defective item in the same order, the delivery charge will not be refunded."

Because you sent back your other dress as well, they didn't deem the entire refund was due to a fault, because you obviously also wanted a refund on the item which was not faulty. Hence you not being eligible for a refund on your delivery costs. It kinda makes sense, although I can understand you're disappointed.

I am not taking any sides here, just stating the facts. It is what it is, and I guess it's a matter of reading the return policies before you buy, and before you send something back.

xx

Flyboy152

jojeba wrote: »

Well just to clarify, you paid £32.30 for the dresses after the discount was applied, and then £5.99 for delivery. And they are refunding you for the cost you paid for the dresses. They can't refund you a discount... Just what you paid for the items.

Also, this is stated clearly in their Terms and Conditions under "Refunds":

"Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you providing there is only the item in the order. If there is more than the defective item in the same order, the delivery charge will not be refunded."

Because you sent back your other dress as well, they didn't deem the entire refund was due to a fault, because you obviously also wanted a refund on the item which was not faulty. Hence you not being eligible for a refund on your delivery costs. It kinda makes sense, although I can understand you're disappointed.

I am not taking any sides here, just stating the facts. It is what it is, and I guess it's a matter of reading the return policies before you buy, and before you send something back.

xx

Jojeba, have you read the whole thread?

skdido

Would anyone have a phone number for boohoo.com?