GiffGaff not as good as it seems BEWARE

neil40 · 9 November 2011 at 9:00PM

Giffgaff having site problems again.Looks like i will be taking my December payback & running to a more professional network.

bulktrans · 9 November 2011 at 9:38PM

neil40 wrote: »

Giffgaff having site problems again.Looks like i will be taking my December payback & running to a more professional network.

r the problems regular?

neil40 · 9 November 2011 at 10:02PM

Seems to be happening a lot lately.The idea is good but dont think systems or amount of staff can cope with the demand at the moment.

sillygoose · 9 November 2011 at 10:57PM

Was down for 2-3 hours, can get in OK now. I only need to get in once a month for a couple of minutes to renew my goodybag so I guess I don't see much problem. I work for a very large company that turns over 10's of $billions a year and I can't even log into work surprisingly often!

But yes it should be better. I am certainly no apologist for them and will be off like a shot if they pee me off but I can honestly say its been a great experience so far.

bulktrans · 10 November 2011 at 11:12AM

how much time does it take for a new sim to get activated ?

Alisha2008 · 10 November 2011 at 11:16AM

I've had GG for about 4 months and I can't be happier. Both the activation and portability of my Vodafone number went smoothless (activation was instant, moving my number took about 1 hour), the coverage is much better than VF and Internet works perfectly, it only stopped working last week but I just had to turn off and on the phone and it was back, and they warned me the day before this would happen.

c-m · 10 November 2011 at 1:29PM

I had giffgaff for a while but there were problems with sms not being sent. Though they did fix it. Then problems with data, which was 02s fault. In the end i opted for a network not based on 02 - I would go back though

Sparky47 · 10 November 2011 at 1:37PM

bulktrans wrote: »

how much time does it take for a new sim to get activated ?

I activated mine on their site and the sim worked straight away.
They also ported my number on the day I requested without any problems.
Very happy with the service so far.

jamesperrett · 10 November 2011 at 4:34PM

My wife and I are both on Giff Gaff. Our SIMs arrived within a couple of days of ordering them (via a friend so we got the extra credit) and porting our numbers was painless too. Coverage where we live is much better than Vodafone.

James.

jenniewb · 11 November 2011 at 2:37AM

Hmmm, now feel much more reassured, thanks everyone for posting, have to say though, the best reassurance was that the OP didn't bother to return or reply to any of the posts! Surely if it was that much of an issue or that important they'd be watching and at least asking for help not just complaining and making a thread for nothing.