Vodafone started moving customer services to India already ?

diamonds

V sent me a email, seems the UK closure of third party call centres is done & imminent Vodafone UK customers will now get Three UK style customer care from the same call centres.
www.3globalservices.com


Hello XXXXXXXXXX

Thank you for contacting Vodafone Customer Services.
I would like to inform you that at Vodafone, we are very particular about the security of every customer’s account to ensure that account specific information is not being shared with a non-account holder. So in order to give you account related information and to access your account, we would need a verification check to be done for security purposes before providing you the information. So please get back to us with the required details.
The required details are mentioned below:
- Your full name
- First Line of Address
- Postcode
- Date of Birth
- Order reference number
I understand this may be an inconvenience to you however; we strive to protect the security of our customers.
I look forward for your response.




Kind regards,








Dashveen Bhasin

Customer Services Assistant
Shared Services
Shelton Boulevard (off Forge Lane), Festival Park, Etruria, Stoke-on-Trent, Staffordshire, ST1 5GP

Buzby

What a laugh - so to protect your security, you deal with a third party firm that isn't Vodafone, so they can save money on customer service? Vote with your wallet! Wherever possible I ensure my details are not forwarded to any offshore call centres by selecting the supplier on that basis.

simax

So, what do you do if the said supplier is the only one that provides the quality, data speed and depth of coverage where you need it? Do you choose a supplier with a UK-only call centre that provides ****-all coverage and poor data speeds? (Probably because they are paying more in wage bills). If I called CS every day (probably due to complaining about lack of service), then OK, but I call them 1-2 times a year and they just provided fantastic customer service when replacing my iPhone, so frankly I couldn't care less where they based, as long as they service my needs.

diamonds

You choose a MVNO

simax

diamonds wrote: »

You choose a MVNO

That will off-shore eventually.....

vax2002

Indian call centres are not covered by UK data protection laws.
My advice is NEVER give out any financial information to any organisational that is not covered by UK law.

mobilejunkie

Blimey; then my finances wouldn't work at ALL since nearly every organisation has farmed out their customer "service" to India or the Phillipines. Stone age here I come!

gjchester

diamonds wrote: »

Thank you for contacting Vodafone Customer Services.
I would like to inform you that at Vodafone,

I thought they had outsourced a lot to Egypt already..